13298 results found
-
Improve Chat Bot Functionality
Chat bot has yet to be helpful at all for me. Please improve the functionality so it's useful, or at least have it connect properly to a live agent instead of sitting blankly after that's requested.
1 vote -
Active Call Duration Tracker
Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log.This would be hugely beneficial to help know when our users need to be moved along because they have been with a particular customer for too long.
1 vote -
Email notification on a group for every chat by a member
Email notification on a group for every chat by a member
1 vote -
Having the employees see how many calls they took
I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
1 vote -
Make task replies column resizable/more prominent in task view of Ring Central App
Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so it would be helpful to give me focus to that. When resizing the window or toggling the full screen UI element this behavior does not change. What's worse is when adding a video to in replies, a good 1/3 of the video/controls/etc are cut off. This seems to be true in both the…
1 vote -
Set more than two Display Settings options
It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
1 vote -
Individual Call Ques w/in an IVR - User Toggle On/Off
Aloha.It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on the exact request.
1 vote -
Send Text message for incoming when on a RC App call
Customer would like to send a busy text message for incoming when on a call. Default responses should be available, rather than having user to use the speakerphone mode, then have to type in manually the numbers and compose a message
1 vote -
Exporting call pick up groups and members
We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all groups and members without having to opening multiple tabs.
1 vote -
Editable ring order number in ring order group
To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more than 2 devices to ring to, it creates a little frustration with dragging and dropping these individual numbers.
1 vote -
Mark Whole Folder of Teams as Read Simultaneously
When a user create a folder to house multiple teams I would like to see functionality added to mark unread chat messages across multiple/all teams under that folder as read simultaneously. This would be useful to customer users who are members of many teams, have organized those teams in folders, but would like to clear the indicator number of unread messages in that folder quickly. Ideally this function would be added to folder's options which are currently only Edit Folder and Delete Folder.
1 vote -
List all phone queues for a specific person
As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
1 vote -
Connectors for Avaya Cloud Office to use with the Microsoft Power Suite
This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from a list, A button being pressed in a Power App etc.). This would allow more integration and build more reasons to use Ring Central Apps when already setup in the Microsoft Space
1 vote -
Wipe all configuration and changes with a button
Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.
1 vote -
Removing App Gallery on ATT Office at Hand App
Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application
1 vote -
Alphabetize Presence
Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.
1 vote -
Paging Dashboard
Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.
1 vote -
New Text Message Email give webpage link, not just app
When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."
1 vote -
Option to Send call logs report of the filtered field only and not the whole report
user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics
1 vote -
Pop up blocker notification
Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end
1 vote
- Don't see your idea?