9677 results found
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Combine HUD and APP into one app
Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage
157 votes -
Use the app in conjunction with a physical phone
Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.
157 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
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Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.
Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.
152 votes -
Ability to Schedule Text Messages
For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…
150 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Check out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting
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HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes -
Add an audio tone for calls being transferred
My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
130 votes -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
128 votes -
Auto reply SMS to missed calls
I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
127 votes -
Create threads from messages
When there are a large number of members in a team it would be nice to be able to create a thread from a single message. This pulls that particular conversation out of the main flow of messages so the conversation doesn't get lost and can be continued by only the applicable parties.
126 votes -
Delete bulk messages/Conversation in Unified App
There needs to be a way for admins to delete bulk messages.
126 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
121 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
120 votes -
Allow Blocking Outbound Calls by Number
Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
119 votes -
Ability to **respond** to short code SMS messages.
I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
114 votes -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
111 votes -
Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
111 votes -
New RingCentral - no date stamp for text messages from the day of
Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the text message only read 'today' does not help to validate when the communication actually took place (date and time). The only time date and time is included together is when it's a past date.
111 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
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Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
109 votes -
Caller ID name should be visible for Toll Free
Our Caller ID shows up as different for each phone in our office
108 votes -
Allow handling of multiple Call Queue calls
Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…
107 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Admins, learn how to set up this feature here!
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