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10042 results found

  1. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    163 votes
    Under Review  ·  22 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Call waiting for queue calls

    There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.

    162 votes
    40 comments  ·  Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  3. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    159 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Combine HUD and APP into one app

    Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage

    157 votes
    Implemented  ·  11 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Use the app in conjunction with a physical phone

    Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.

    157 votes
    1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Ability to Schedule Text Messages

    For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…

    151 votes
    22 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Create threads from messages

    When there are a large number of members in a team it would be nice to be able to create a thread from a single message. This pulls that particular conversation out of the main flow of messages so the conversation doesn't get lost and can be continued by only the applicable parties.

    147 votes
    14 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  8. HUD pop out window on RingCentral app

    It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots

    143 votes
    Implemented  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  9. Caller ID name should be visible for Toll Free

    Our Caller ID shows up as different for each phone in our office

    136 votes
    Future Consideration  ·  27 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Disable "AI is taking notes" when on call

    We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call

    135 votes
    33 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

  11. Allow Blocking Outbound Calls by Number

    Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.

    131 votes
    Under Review  ·  25 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add an audio tone for calls being transferred

    My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.

    130 votes
    Planned  ·  25 comments  ·  Admin →
    How important is this to you?

  13. Delete bulk messages/Conversation in Unified App

    There needs to be a way for admins to delete bulk messages.

    129 votes
    Future Consideration  ·  53 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  14. Auto reply SMS to missed calls

    I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.

    128 votes
    Planned  ·  25 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Allow admins to change user profile information (including pictures)

    Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.

    124 votes
    Under Review  ·  23 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Idle behavior shows users offline even though they are available and logged into RC.

    I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available

    122 votes
    Under Review  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ability to **respond** to short code SMS messages.

    I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!

    120 votes
    Under Review  ·  10 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Enable AI transcription on Desk phone

    Have AI do notes when in call using physical desk phones

    118 votes
    Planned  ·  32 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    118 votes
    Under Review  ·  14 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Allow multiple users to respond to the main number texts

    when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

    117 votes
    Planned  ·  11 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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