13299 results found
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One-tap join for conference from the RC MVP App
link to join a conference from laptop, and got an error that said "One-tap join is currently unavailable on this device. Please refer to the conference invitation to join.But she was able to log in via the app on the cell phone.
1 vote -
Creating user group per Site Location
Customer Is looking for option to only have User Group base from the Site Location created and the members that they are assigned. Currently "User Group" option does not indicate per Site Location. Customer would like only user to see "User Group" are created to their site location as per more user are working remotely.
1 vote -
Add capacity to have no numbers/people selected on the left side
There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't missed due to this design flaw.
1 vote -
Update Bulk Upload Confirmation Spreadsheet to show Sucesses
When you do updates or new uploads via the bulk upload tool, it send an email afterwards to confirm success. The attached template does not show you what was updated or changed. It only tells you which one fails. We would like it to tell us both.
1 vote -
Add profile feature for Video & Audio Settings
Selecting a custom named profile would establish video & audio settings. i.e. an "Office" profile would establish different video & audio settings than a "Home" profile. For those that have desks at both home and office - it would simplify the user interface.
1 vote -
Changing Dialing Codes
A way to change the dialling code so that it appears as if you are calling from a local number each time
1 vote -
Grant ability for Admins to remove holds on phones being updated
Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping companies back end
1 vote -
Allow phone assignments without adding a new number
Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
1 vote -
A separate right pane alignment for RC app dedicated for sent items, SMS MS Teams
To have a separate pane for sent items, SMS MS Teams
1 vote -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote -
Call log filter
Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.
1 vote -
Call log should be retreived or a warning prompt
Permanent deletion is not a good idea.
1 vote -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)
Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp.When u get a double phone call, it rings way too loud in the ears.We don't understand the person, and it does hurt ears.We have the possibility to choose on the webapp, but not on the extension which gives the click to call functionnality.Best Regards,
1 vote -
GLIP is not entirely compatible with the interpreter service
Case #15974204
1 vote -
Queue voicemails display in chronological order (oldest first) by default setting
A queue setting that will display queue voicemails in the portal with the oldest on top by default.Currently refreshing the page in the portal resets the view to newest voicemails on top.
1 vote -
cell phone app, add DND manual switch to kill auto on/off
app goes on DND automaticaly even when it is not wanted. Disconnected office calandar to stop some of that
1 vote
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