My name is Alex.
In last couple days I was trying to get SMS/MMS setting set up that way so when someone is sending a Text Message or MMS to the main phone number
it should be passed to multiple extensions and I called Ringcentral support agent and they told me that this kind of feature does not exist.
At start I could not believe it and I tried once again, so may be some other support agent can help me out with that, but still it's still not possible.

So what is my idea,

For an example I have 5 operator employees at this moment and they have sent a text message to the person from main company number,
so when that person will reply to it response goes to only one person that operates the main company number.
The issue is that if that person (that operates the extension that operates the main company number) stepped out of his desk the client's message will be ignored or
if that person decides to call to our main phone# that persons call will be ignored until that person (that operates the main company number) will come back to his desk,
while we have 4 more other operators availabe at this time.

It should be easy to do, so we need to have a possibility to add multiple extensions that will be operating main company number either this will be a Call or SMS/MMS,
I know that there is a possibility to add a call que and make couple extensions call, but it's still complicated and it does not effect SMS/MMS.By the way please try to make this asap, otherwise we will be forced to move to some other application.Bes RegardsAlex Kavalov

allow multiple people to receive text messages when a text message is sent to the main line.

Text/ sms forwarding and short codes.

I would like to have the ability to have a company text platform where an external person can call and text the same line, but multiple people can respond. Textline has a great platform for sms. It allows multiple users to respond to one texts to one company phone line. Also allows for templates to be inserted and conversations to be transferred.

In your last update their was a way to forward a message to make sending the same thing to various numbers easier. Without this function, it's hard to multitask/send messages fast due to having to copy the number to input and then also the message all over again but you cannot copy from the last message or it takes you off the text you were creating.Having the forward button was beneficial.

I have been told that the only way to access the messages to the main company number is when a user is logged onto it. As the Customer Service Manager of our company, it will truly help if all users can have access to this especially for the customer service team so all agents will be able to immediately answer the text messages of the customers coming in to the main company number. We use the main number as the only number to be contacted by clients for the sales and customer service function. So its kinda hard having only one agent access it to manage those text messages. And would love to use only RC for all those functions.

RingCentral feature that allows an SMS made to one phone number to be answered by multiple phone numbers

If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.

my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received by everyone which are sent to the main phone line number, please let me know if it can be fixed and how much time it is going to take or we might have to rethink our decision of joining ring central. thanks in advance.

To have multiple users receive text messages that are sent to the main company number.Would be even better to have it set up as chats that is assigned to whoever is available kind of like the little chat bot on all our websites

Currently, if the operator is set to a queue, you can only receive texts as an e-mail and cannot reply to the texts. It would be great if we could reply to texts from a queue!

It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"

At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging our reception queue if they need help with a call. By them sending it to a work queue we can all see the text and people can reply if they are taking the call so everyone else knows it has been taken care of. We are either needing to be able to send a text to work queues or be able to send to more than 10 people in a group chat.

SMS coming into a main number can be transferred to multiple users and update status if someone responds.People are utilizing SMS much more than ever, especially for our business. It would be beneficial if all the SMS messages can be seen and responded to by multiple clients.

We could definitely use this is our organization as we receive high volume of texts each day

SMS notification for both users 2. Need to configure RingCentral in such a way when a text is receive from our main ported number that we both receive the text message

We get codes sent by text to our main office number. If the team member who receives them is out of the office, no one can retrieve them. It would be nice to have the availability to designate more than one extension to receive these messages

I would like to be able to Check call queue SMS messages and reply to them from the RingCentral AppThank you!

This feature is really needed! Text message handling like the call queue. If you send the text to only one person it defeats the purpose of random call queues, and if you have the notification email going to everyone, then everyone will try to answer instead of one person.

we r 2 partner and one employee (Dan, john and Mary)for our 64 unit apartment building . whoever is available they respond tenant text. now if tenant ask us to waive the $50 late fees by text and Dan reply on it with saying we will waive only $15 but u must have to pay $35 in next 2 days. tenant respond back with ready to pay only $20 . by that time Dan got busy and Mary has to reply, Now Mary dont know what Dan offer him , Because she can see inbound message from tenant but she cant see outbound message other than her, So for us its very hard to answer text. if we can see each otherers respond than its more productive. Basically we need set up like email thread , or like group chat which allow all users to see outbound text from all users .