Currently, only the account designated Operator or the designated Company Fax/SMS Recipient can send text messages with an outbound caller id number other than their own extension.Enabling other users to send messages from the company main number will permit a team to more effectively engage customers via text message.

Enable all extensions users to send text messages using the main company phone number.

Have customers text directly to main phone number like Podium. Also have the ability to have an Auto Attendant in texting

We need to be able to text to/from the same one company number by each user. as of now, only one user can do that, the others' id is different numbers. it is not convenient and not functional or effective. In fact I would not have signed up wit hRingcentral if I had known this would not work.

we want to have an option to set a caller ID for SMS and not to change the number every time we send SMS

I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user saying that the first user said X, Y, and Z. So instead of having to call around to verify what was said it would be easier to allow them to directly view all the messages within the same department.

For some reason, I am the only one that can see the text messages for our main company line. The whole ring group assigned to that number should be able to see the text messages, so that nothing gets missed.

We have multiple team members who communicate to clients via text. It would be nice to allow them to send out a text using a common phone number (X) and then to also be able to have the team members see the text that comes into the number (X) so they can act upon it and be on the same page.

please please please please. we have different departments and hours and one person handling all text messages is literally impossible and incredibly inefficient. thank you!!!!!!!

All extensions having access to main-line SMS texting and ability to receive incoming and outgoing messages

A shared SMS inbox for sales and customer support. All group members have access to the inbox.

We use the main extension's credentials to access and run the RC App yet, when we text our clients it will show up as the direct number assigned.It will be very helpful if the sender ID will show up as our main phone number so that the client's won't be confused when receiving text messages from us.

We have a number of users who need to be able to text from a site number. For example, a particular councilor in our heath services department needs to be able to send texts to a group of patients. However they do not want this text to go out from their personal extension but need to be able to send this out from the site number for health services.

It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting the buisness making it easier to service clients

We would like to use the main company phone number to text clients off multiple extensions.

also need ability to have company SMS be directed to certain user and/or email

please!

The current desktop app is showing the unpublished ring central phone number for extension. Old app showed main business phone number. Please add this to current app.

SMS outbound from main company line is a previous feature that was utilized, and disabling on the new application has caused significant business disruption for our clients who are used to that phone number.

Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.PLEASE, PLEASE, PLEASE let users set a default text number!!!Thanks!