Please consider enabling SMS access from all extensions using the main number — it’s very important to respond and receive text messages

As a growing business with multiple team members handling customer communications, it's essential that we all have the ability to send and receive SMS from the main number. This ensures a unified experience for our clients, avoids confusion, and allows our team to work efficiently across different shifts. Not being able to manage all text communications from one central number creates serious operational challenges and affects the consistency of our customer service.

I asked about this feature when we were first signing up, and it is central to our use. We switched from a cheaper system where this was possible, and now we've lost this key functionality.

I assumed the ability for our team to all send text messages from the same main number was a standard feature since much less expensive phone systems have this ability. With no timeline to make this happen at ring central I’ll need to start looking for a different phone system.

This feature is extremely important for our team.

Allowing only one extension to send SMS from the main company number limits our ability to operate efficiently. We rely on multiple team members to manage dispatch, customer updates, and time-sensitive communication.

Please consider enabling SMS access from all extensions using the main number — it’s a critical need for businesses like ours.

It is essential for our agency to send and receive messages from the same number. This helps prevent confusion among our customers regarding the source of our communications. Additionally, it allows our team to easily keep track of whether we have responded to text messages from customers.

I need to be able to text from the main line so that when a response comes in and I do not see it, another team member can view and let me know or even respond. The customer needs to know they have a number to call or text and not be confused to whom they are speaking to. We are one team and they are speaking to Kicker Insures Me.

This is extremely important to us. Clients get confused by the different numbers. It would make things so much easier on the team and clients to see them from the main number.

Yes, it is extremely important that we all have access to receive and send information from the main line.

This is very important to us. We need this to work so that the team can all see from the main number. Clients get confused if we give them different numbers to send text messages especially if it's a picture.

This was the main reason we chose RingCentral. I assumed it would work. Now I'm not so sure and may have to choose something else. Luckily we hadn't switched all our numbers. We decided to test it with our travel department. Unless this is added soon, we will be going somewhere else.

Vonage has had this for YEARS.

Like, this seems so basic that I didn't even ask about it before signing up.

This is so important to us, I don't understand why the ringcentral system works this way.

If this capability is not added soon, we will have to find another service provider. Absolutely critical.

It is highly problematic not to have this function enabled. This is an absolute must.

This is a critical function for our company and we have already had to bring on another texting provider to make sure that our customers get our messages properly. If Ring Central can’t get this fixed, we may be leaving for another phone line as well.

This is a must. Please allow multiple users to send out SMS from the main numbers ASAP

We all share one number and our clients all have that number. We need to be able to receive the messges from it. Everyone from different shifts needs to be able to see what happened prior to their shift. we dont want the client having 9 different numbers.

Will this be possible soon??

this is hugely important to someone who uses 1 phone number as a "customer service call center" phone for all customer service agents, and to use 1 main phone number to send/receive both phone calls and SMS/MMS

That way, outbound calls and SMS/MMS all show the 1 phone number, no matter which CS agent is calling out

My office has one main phone number that is published online and our customers recognize on social media. RC doesnt allow more than one user to use the main phone line for SMS which I think is ridiculous! To have multiple users text and each message is from a different phone number generated by RC doesnt make too much sense for a business especially when they have already ported a phone number in for calls. This prevents us from using SMS with RC when it should be a given. RC please fix this as I am sure you would have more business in use of of the SMS.