In a lawsuit and we have a need for being able to download (at least) text messages for data retention. This is a critical need. Also - right now this is by phone number - which is a huge time waste to go client by client. Also, is there a way to go back 3-6 months instead of 5000 messages?

SMS retention should be able to be purchased for unlimited time. This would increase revenue for RC in monthly storage.

SMS retention should be able to be purchased for unlimited time. This would increase revenue for RC in monthly storage.

this is very important for taking care of customers and remembering what we texted about it the past beyond the days and the text threshold that doesn't get displayed. Please allow this history to all be displayed.

Retain all text, we have a compliance burden and having a limitation for anyone of our staff members is an extreme hindrance.

Has anything been done about this?!?

This is absolutely critical to our business as well! Please remove this limitation.

Please retain all text, as this is very important.

It is essential in our business to be able to review texts if something comes up for communication with owners or tenants.

Extremely important to retain all texts in 2025z

We must be able to retrieve all old text messages. This is critical in our industry!!

It is critical in our industry to retain access to text messages. Please allow this.

This NEEDS to get done. Why on earth would there be a retention limit on texts? PLEASE GET THIS DONE ASAP.

This is a serious concern, that Ring Central has failed to communicate with us on your system limitations. It is critically important that we are able to obtain our patients text history. There needs to be a better solution to resolve this issue, rather than submitting a vote. You will lose clients for sure!

Here is the same idea posted elsewhere: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019190-increase-or-remove-sms-storage-limit-of-5000-per-f

This limit is actively damaging our ability to do business.

Extremely concerning that this limitation wasn't communicated. We need to see history > 180 days AND a 5000 limit is crippling when you manage hundreds of clients primarily through text messaging. Please address this as quickly as possible!!!

This is a little bit insane to me- we were never told about a limit and one of our sales people is now losing text history with customers because of this. RingCentral - you need to provide a solution for this, this actively damages our ability to do business.

Yes, we definitely need this feature! We are only able to access about 9 months of customer interactions ... some of our jobs can span that long, and we need to have accurate records of communication.

Very important. We need to easily see conversations (not through archiver) we've had with customers and with the 5000 limit, we are only able to go back about 8 months. We also wish this was disclosed at the time onboarding, as this was a feature our previous system had.