Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
Vernal Santos
shared this idea
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Oscar Guillermo
commented
I think a good chunk of users utilize the desktop phones (non desktop app). Phone calls placed using conference phones / desktop / non-webapp should still have AI Notes features available.
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Todd
commented
Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.
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Rose Oquialda
commented
Using AI Notes, some of the agents want to use the handset to answer phone calls, but it's not triggering AI Notes whenever they use the handset.
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Jerri
commented
The ability to have the AI assistant record and take notes while using a desktop phone.
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Craig
commented
Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.