Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Maribel
shared this idea
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Henry
commented
SMS chatting has become an important function used by businesses in many different ways. Integrating this feature with call queue so the agents and customers can use SMS as needed will further enhance the service and streamline the operation.
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Clay
commented
I want to be able to text a client and include the team members from our company by selecting the team's group/call queue and not inputting individual members for every text. This would allow us to pick up where the last team member left off. It is especially helpful when someone is out sick or on vacation.
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Kylie
commented
We have tens of these numbers and need them to function fully!
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Carlo
commented
When receiving text messages to a call queue extension, customer want all members in the call queue ext will be able to receive the SMS.