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485 results found

  1. Ability to remove number from an existing group SMS

    SFDC case number:16973316SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001SYKogQAH/viewCompany: Jmac EnterprisesRC UID: 58288377 (19 lines) PSTCurrent Total MRR: USD 1,111.03Name Janel EngerAccount Name Jmac EnterprisesEmail jenger@shipldi.com

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Add SMS Texting to BYOC Licensne

    We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our customers. It allow them to give one number to customers for all communications.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Reporting on SMS Usage

    It would be great to have the ability to get a report on SMS usage in RingCentral

    7 votes
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Make the SMS resend icon actually work

    When an SMS message fails to send there is a small red redo/resend arrow next to it. It however does nothing but in the "desktop phone" app this resend button works to resend the message.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Include SMS on export data fields

    Include SMS on export data

    69 votes
    Under Review  ·  16 comments  ·  SMS/Text  ·  Admin →
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  6. Call delegate should be able to access SMS messages in RC desktop

    In the current state Call Delegates are not able to access/respond to SMS messages. The solution from technical support was that the user should share their RC login with their delegate. This is an obviously unacceptable solution and also not possible in our case where SSO is implemented. It is incoherent to encourage sign-on security and immediately undercut that so that a delegate can support another user account.

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Add ability to auto reduce JPG size to conform to 1.5MB file size limit.

    RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS.RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due to RC Phone Window App unreliability.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Make SMS Text on Desktop app act like SMS on Mobile app

    I think it would be helpful to have the SMS on the desktop app act like the mobile app where the texts from yourself are on the right side and texts from the other person on the left. also having different colors to differentiate your texts or the other person's texts. This makes it easier to read and find messages from yourself or the other person.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App

    Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. have an sms preview for the rc app

    have an sms preview for the rc app

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Default text messages to mobile number, not home

    Currently, if you attempt to send a text message to someone in your contact list, the app defaults to the contact's Home number (if there is one). Why would it ever default to anything other than the Mobile number? Can you send SMS to a land line? a fax line?

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. allow auto reply sms to work in call queue

    when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/

    BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Automatic Replies in Texts

    Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
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  15. Send SMS Privately Out From Group Txt

    The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

    Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Be able to use web hyperlinks in the text tool

    Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Remove a contact in a group message

    When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Add Inbound/Outbound event filter to the instant message event

    The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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