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472 results found

  1. Automatic Replies in Texts

    Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.

    5 votes
    Planned  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Send SMS Privately Out From Group Txt

    The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

    Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Be able to use web hyperlinks in the text tool

    Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Remove a contact in a group message

    When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Generate a Report of Abandoned Text Messages

    Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a report for text messages that have been received but have not been responded to. The idea is to generate a report (manually or automatically displayed in the admin portal), where the timeframe (ie. last 7 days, 14 days, or 1 month) can be specified and all text messages not responded will be listed. It would…

    1 vote
    Future Consideration  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Add Inbound/Outbound event filter to the instant message event

    The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Send instant text (or canned text) from phone to person you are on the phone with.

    This is a powerful sales tool. The user would be able to instantly text the customer information while they are in a conversation on the the cell phone. This could work also while on Ring Centrals office phones (computers). There could be canned messages saved on the system also that can be sent instantly. This is similar to cell phones now that can send a message while on a phone conversation. There could also be an option that can send a canned message immediately upon the Ring user answering the phone. (If the message is not too evasive to the…

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Sync Text messages once user move from extension to another

    It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Texts Distro - ACO

    Same as an Email Distribution list but for texts - One phone number can have multiple users on it to be able to receive a text or send a text. A group of people can receive the one text sent for that specific number but can also send texts to that specific number and can be receive by multiple users.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Auto text so I can go on vacation in peace.

    Add auto text when we are not at work. I shouldn’t have to send texts to remind my patients that I’m off after 5:00pm.

    1 vote
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Managing file sharing in the RingCentral app desktop and web For SMS and Faxes

    As of now, attachments for SMS and faxes can only be sourced from local drive/computer, which is unsecured. Unlike Direct Message/Teams, where it can be set to Google drice, computer, One drive, etc..

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Have a text message sent should there be a voicemail in a specific mailbox extension.

    It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. There should be a Text messages dashboard in the performance report tab

    There should be a Text messages dashboard in the performance report tab

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Add SMS FAILURE notification to desktop/browser app

    On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…

    13 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Add ability to limit text size or block images

    Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Auto reply SMS to missed calls

    I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.

    131 votes
    Planned  ·  25 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Autoreply Text Messages

    Description: I wish to send an autoreply to external text messages incoming to a user's phone during non-office hours. (example "Our hours are M-TH 9-4, If you have an after hours urgency please reply with the word URGENT, and we will respond). Is there an app that will facilitate that? (I looked at the autoreply bot, but it seemed more for group messaging within the office, and also did not give instructions in how to install and use).Feel this would be useful for a multitude of users and would make RC much more valuable.

    4 votes
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Quoting messages which are without text

    Can you make it possible to quote that messages contain no text, e.g. only pictures?

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Stop Canceling texting when a new call comes in.

    when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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