626 results found
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Out of office message for texts
With clients starting to utilize the texting feature with our team, we need to be able to notify our clients if they text a team member who is out of the office - like you do with emails. It would be great if this could pull in from the out of office message that you put in office.com/outlook.
18 votes -
Direct message scheduling
Different from your current schedule task feature.This benefits the sender. The functionality should mimic sms. Just the simple ability to schedule communications to individuals or set direct teams. The ability to include attachments is necessary. For an example on Monday at 0900 message delivers to recipients- such as " on call sign up". I may be in another meeting at that time. But if I can plan for that prior that improves communication and functionality of your tool.
2 votes -
Automatically add assigned numbers to SMS Campaign
It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.
3 votes -
Bulk delete for sms messages
we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
42 votesThis is now on desktop and mobile, learn more here! -
IVR for order status, sending texts and more interactive experiences.
I just called Ring Central today and the IVR was completely different than what it use to be. It now has more features for announcements while on hold. It gives the caller an estimated hold time. It also sends text messages to the caller's phone number when the caller says "send chat" or whatever the prompt is. I wonder why that option is not available for their customers. Companies have been using those features for years and they are now outdated, but we still don't have those features available to us. Having the ability to automate and integrate our phone…
4 votes -
Allow for text blocking.
Fraud protection
10 votes -
Send Google/Apple Maps Links via SMS
Seems crazy that you can't SMS a customer a Google/Apple Maps link to a location as it's getting marked as spam. We're a service based business that travels and meets customers on various site locations. Often times the 'address' given brings people to the wrong location so it's easier to drop a PIN and share the actual hyperlink to the meeting location. See an example below.
2 votes -
SMS outbound caller ID name needs to reflect the company name.
This needs to be a feature that can be edited.
12 votes -
Ability to **respond** to short code SMS messages.
I use RC as my primary phone service. In many cases organizations send SMS messages from "short code" numbers. I can receive them on RC. But I can not respond. This is an important feature!
177 votes -
Ability to use a number for SMS only
Is it possible to designate a phone number in Ring Central that accepts text messages?
1 vote -
display company name instead of phone number when using sms
Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.
20 votes -
Mobile number and SMS for France
We would like to be able to have a mobile number as a caller ID and the ability to send/receive SMS in France
2 votes -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
5 votes -
Text snooze, as reminders.
Like emails we can snooze to receive an alert to follow up and contact.
3 votes -
Disclaimer link to SMS texts
As a mortgage bank using ringcentral for our Loan Officers, processors and underwriters, disclaimers and opt outs must be available to all communications with borrowers and clients. Legally we must have them on all emails but in using SMS with Ringcentral we are unable to do so and it is protenatilly causing us to change our future plans with RingCentral...whcih we do not want to do!
4 votes -
Option to change the way how SMS and internal messages are sorted.
To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.
6 votes -
Add ability to allow a user to view another user's text message
General messages come to my assistant's phone and I need to be able to access them. I can access her voicemail messages using my assistant's voicemail PIN, but would like a way to access my assistant's text messages too, possibly through delegation feature, or any other way that would make this possible. Would like to be able to access them in the RingCentral Desktop App.
8 votes -
Reporting on SMS Usage
It would be great to have the ability to get a report on SMS usage in RingCentral
12 votes -
Auto Response for Disable SMS
Hi TeamPlease include a auto response for SMS disable that the SMS is not working for faield for clients SMS
4 votes -
Ability to send SMS via gateway
Service Providers that use software to send texts and mms. Other softwares have selectable providers like Verizon, Sprint, Tmobile,ATT etc. for example, Verizon is vtext.com. example 4075551212@vtext.com. Something like sending a fax to 4075551212@rcfax.com, to have a rctext.com or rcmms.com would be great. (But how could you charge for it to the sender lol. Probably why its not a feature to consider!
4 votes
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