3272 results found
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Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
2 votes -
Add a contacts source indicator in the admin portal to show whether a contact originated from RingCentral or Google.
Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.
2 votes -
customize column when downloading user list
Customer would like to have the ability to customize the top of the column when downloading the user list. The customer would like to add other details to the file.
4 votes -
List of external numbers that has been used for call forwarding
To have an option on call logs to generate list of external numbers that has been used for call forwarding of a user
2 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
2 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
4 votes -
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.
ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.
6 votes -
Ability to record a greeting after the caller left a voicemail message
The customer would like the option to set up call forwarding so that callers can leave voicemail messages after the tone and then hear a separate recorded message once their message has been recorded.
1 vote -
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
8 votes -
Ability To Transfer Call To A SIP Destination URL
Customer wants to route or transfer the call for their auto-receptionist number (or user extension/call queue extension) to a SIP destination URL.
2 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Edit device model for existing Key Templates
I should be able to change the device model after a Key Template has been created.
Use case: I have different phone models that I want to set up with the same key template settings. I should be able to duplicate an existing key template and change the device model for the other phones.
2 votes -
SIP Header Push for Canada Accounts
CNAM:
No Central Database:
In the US, there's a national CNAM database where the caller's name is stored and can be looked up by carriers. Canada doesn't have this centralized system.SIP Headers:
Instead, in Canada, the caller ID name information is included in the call's SIP (Session Initiation Protocol) headers. These headers are sent along with the call and are used by the recipient's carrier to display the caller's name.Since there's no national database for CNAM in Canada and this is based on SIP Header, RingCentral should have a way to push SIP Header to different leading carriers.
3 votes -
Add an option to use an existing license when they are available rather than only offering to purchase a new license
I have spare local numbers in inventory. I tried to assign one to a site and received the pop-up telling me this site has no available licenses and offering for me to purchase a license. I checked and had 21 available licenses on another cost center. The option to transfer a license is buried deep in Cost Center and finding a KB article on how to do this is a job, I never found one. It feels like the option is buried intentionally to encourage new purchases but that adds to license creep.
Since the system does prompt to buy…
2 votes -
Super Admin Ability to Update the Security Questions for all the user in one time setup
We need to update security question for 4000 Users is something quite difficult you have any options on ringcentral whether super Admin can update all security questions in single shot?
2 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
130 votes -
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the numb
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the number I want to use as SMS recipient, it can't be found.
4 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes
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