3875 results found
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Allow to add email notification without needing an extension
Subscribe by email to RingCentral status notifications without needing an extension
2 votes -
Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries
Customer feedback indicates that when adding a co-worker under extension settings (e.g., Ext. 115), the current available option is limited to “Desktop & Mobile apps” for call handling. There is no option to select “Desktop app only.”
As a result of this limitation and recent changes in the call handling service, users are experiencing duplicate “IP Phone Offline” entries in call logs, which impacts call log clarity and visibility.
The customer is requesting the ability to choose a “Desktop app only” option when assigning co-workers or configuring call handling preferences. This would help prevent unnecessary duplicate log entries and improve…
5 votes -
Configurable Exclusion or Separate Classification for After-Hours Queue Abandoned Calls
For organizations operating multiple call queues (like credit unions), after-hours calls that disconnect while listening to closure announcements generate hundreds of false "abandoned" calls. This significantly distorts call center performance metrics, skews SLA reporting, and prevents management from obtaining accurate analytics on true customer abandonment during active business hours.
3 votes -
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List.
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List. Currently the system only allows unique emails for the Emergency Call List to proceed. This will allow the Super Admin to assign just one email mailbox for everyone in their organization to access freely.
2 votes -
Export Deskphone Information
We’d like to request a feature that allows administrators to export a complete inventory of all phones in the account, regardless of phone type. This would include Limited Extension phones, Hot Desk phones, User Phones, Unassigned phones, and any other device categories.
Having a single export that includes all device types would greatly help with auditing, inventory management, and administrative reporting.
Thank you for considering this enhancement.
4 votes -
Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes -
Disable Shared Inbox Feature on the Admin Portal
Option to Disable Shared Inbox Feature on the Admin Portal so moving forward there's no need to contact support to ask them to disable on their end
2 votes -
Remove Users Access to do Conference Calls via DIalpad
A User Role Permission to remove ability of users to make conference calls via dialpad.
2 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
12 votes -
Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)
The customer is requesting the ability to configure and enable multiple Single Sign-On (SSO) Identity Providers (IdPs) simultaneously within a single RingCentral account.
Currently, the Admin Portal only allows for one active SSO configuration (e.g., exclusively Microsoft Entra ID or exclusively Google Workspace). This customer requires a hybrid environment where some users authenticate via Microsoft and others via Google, without needing to force all users into a single identity ecosystem or use a third-party broker like Okta.
Functional Requirement:
Add the ability to upload metadata for multiple IdPs in the "SSO Configuration" section.
Allow the login page to route users…
9 votes -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
4 votes -
4 votes
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Add coworker to ring settings
Ability to separate RingCentral apps and deskphone when adding number or coworker to a user extension's ring settings. Currently, we can only add coworker without option to select devices (apps or devices).
4 votes -
Route After-Hours Call Queue Requested Callbacks to IVR
Allow callbacks requested from a call queue to route to a designated After-Hours IVR menu if the callback is initiated or completed outside of normal business hours.
2 votes -
Call Forwarding on No Answer for Common Area Phones
We would like request for a future system update to support Call Forwarding on No Answer (unanswered call routing) for Common Area Phone.
Currently, these accounts lack the ability to automatically redirect unanswered calls. We request the option to configure unattended call routing for Common Area Phones to forward to either:
An internal extension
An external phone number
2 votes -
Bulk Removal of User Extension Access to Record in RingCentral Video Meetings
Disable user extension access to record video meetings in the RingCentral application completely.
2 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
32 votes -
Be able to modify or designate a specific key press for call queue call back request
The customer wants to know if they can customize which key their callers press to request a callback — for example, changing it from press 1 to press 2. Basically, they want to set up a specific keypress for callback request
3 votes -
AIR Custom Role Access Permission
Would like to be able to set a specific custom role for user to have access to AIR only. Currently we need to enable the access for Auto-receptionist to access AIR for Standard user.
Can we have a separate permission to be set that is not tied to Autoreceptionist permission so user will not have any ability to change the auto-receptionist settings when the custom role is applied.
3 votes -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes
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