2770 results found
-
Call Monitoring User Log
Feature Request: Call Monitoring User Log
Description:
This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.
Functionality:
The log will record the following information for each call monitoring event:
Date and Time of access
User who accessed the call (Username or ID)
Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
The log will allow for filtering and searching based on various criteria, such as:
Date range:
User:
Call details (e.g., Caller ID, Call Direction):Benefits:
Improved transparency: This log provides a…
2 votes -
Ability of the admin to disable voicemail pin of a specific user
I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.
7 votes -
Voicemail to text with numerals
The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature
3 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
10 votes -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
5 votes -
Call queue member can accept multiple calls
Wants the member of call queue to accept another call while currently engage on a call
6 votes -
Automated Phone Payment IVR Integration
Requesting an integration between RingCentral's IVR system and our CRM to allow customers to make payments over the phone for invoices. This integration should automatically post successful payments directly to the CRM.
Key Features:
IVR payment option for customers to pay invoices over the phone.
Secure handling and processing of payment details.
Automatic posting of successful payments to our CRM for streamlined data management.
Real-time synchronization to ensure up-to-date account information.3 votes -
2 votes
-
Undo Button
The concept of an Undo button is universal. RingCentral administrators would benefit from this feature in all aspects of the system's configuration.
11 votes -
Call Queue: Simultaneous | Add more than 50 members
Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.
7 votes -
Enable Call Recording by default when adding new users when Automatic Call Recording is active on the account
It would be great if by default Call Recording is enabled for newly created extensions when Automatic Call Recording is active on the account. At the moment we will need to manually add the newly created extension under Phone System> Auto-Receptionist> General settings>Automatic call recording> Extensions to record.
8 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
9 votes -
auto adjust users timezone to match call queue time zone
option to adjust users timezone to call queue as there are different call queues and users are on different timezone
4 votes -
Allow customization for ACR announcement per user extension
Currently, the only option to customize the ACR announcement is applied account-wide. We would like to have the option for each user to have their own ACR announcement, both for inbound and outbound calls.
3 votes -
Longer Outbound Fax Retention
Request to have longer retention for outbound faxes that was sent for more than 30 days.
9 votes -
Edit Number Details Of The External Phone Number Under Ring Settings
Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension
3 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
4 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
3 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
7 votes -
Add a 'Save' button on new Call Forwarding flow in Admin Portal
Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!
16 votes
- Don't see your idea?