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  1. When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!

    14 votes

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  2. Deactivate active user extension immediately without using filter section on the Admin Portal

    2 votes

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  3. We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
    However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
    I could re-record the Call Queue Greeting, but that's not a good solution for…

    1 vote

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  4. Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.

    1 vote

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  5. To have the option to make the availability status either red or green, removing the offline or invisible status from users?

    2 votes

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  6. Call logs or Reports that will show what was dialed from the Dial by Name Directory

    2 votes

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  7. It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. separate call recording greeting per site

    2 votes

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  9. Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.

    2 votes

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  10. I would like to formally request the inclusion of the Poly VVX350 and Poly VVX250 models for customizing soft keys using a key template. Currently, only the Poly VVX450 is compatible with this feature, allowing the addition of external numbers on Presence. Expanding compatibility to include the VVX350 and VVX250 would greatly enhance the flexibility and functionality of the system.

    1 vote

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  11. Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s

    Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.

    Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...

    Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…

    1 vote

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  12. When the caller dialed the number for a specific department we want to show a different caller ID number not the dialed number of the department. The caller ID that we want to show is the direct number of a different department.

    Company A number

    Company B number

    When company A number is dialed it must show the company B number as their caller ID.

    3 votes

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  13. RingCentral Feature Request: Improved Voicemail Forwarding for Message Only Extensions

    Current Limitations:
    While RingCentral allows setting voicemail notifications for existing email addresses, this functionality isn't available for "Message Only Extensions" under Phone System > Groups.
    Currently, there's no way to manually forward existing voicemails on Message Only Extensions to a newly added external email address.

    Proposed Feature:
    • Implement the ability to forward existing voicemails stored on a Message Only Extension to a user-specified external email address.
    • This functionality should be accessible within the Message Only Extension settings in Phone System > Groups.
    • Allow users to select individual…

    7 votes

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  14. Ability to reduce time for receiving calls. It would be great if we do have option to reduce the wait time for incoming calls before the call gets routed to an extension

    1 vote

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  15. Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.

    5 votes

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  16. I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS

    2 votes

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  17. I have business hours set on RC so that calls will go straight to VM after hours. How do I restrict text messages from coming through after business hours as well?
    I have talked with a support however the option for SMS schedule is not yet available it would be helpful if there is a way to schedule SMS traffic with the account

    2 votes

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  18. Customer request to get forwarding extension only for the customer,
    customer want to have a forward call only with out license to limit the charges they pay for the business

    2 votes

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  19. It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.

    11 votes

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  20. It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

    54 votes

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