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  1. Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.

    1 vote

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  2. We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call

    1 vote

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  3. We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.

    1 vote

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  4. Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back

    Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email

    Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed

    1 vote

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  5. When sending outgoing faxes from the company fax number, the "from" name is the extension's name rather than the company name. Please have an option to change not just the cover page but also the "from" information.

    5 votes

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  6. We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue

    1 vote

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  7. To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.

    4 votes

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  8. Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls

    Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved

    Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end

    Brand…

    1 vote

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  9. Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes

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  10. If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more

    1 vote

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  11. Feature Request : Remove All Option in Group Membership of Users

    Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one

    Current behavior : needs to remove the users one by one

    Brand : BT Business

    1 vote

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  12. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    17 votes

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  13. Disable the On-Time-Pin (OTP) for IVR verification.

    2 votes

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  14. There should be an option to enable this feature in bulk instead of doing it per user.

    2 votes

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  15. We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone

    1 vote

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  16. The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.

    4 votes

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  17. The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.

    1 vote

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  18. The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."

    1 vote

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  19. When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    1 vote

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  20. When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.

    3 votes

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