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3039 results found

  1. Feature Request: Adding Paging Extension to the presence settings of user extension
    Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
    Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.

    11 votes

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  2. We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.

    26 votes

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  3. Calls would be forwarded to an external number but the Faxes will remain at the extension.

    1 vote

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  4. have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option

    2 votes

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  5. Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?

    1 vote

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  6. Performance Report segregated by site for the last 3 months

    2 votes

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  7. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote

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  8. On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.

    1 vote

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  9. What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.

    8 votes

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  10. Please provide super admin to access to restore the deleted calls logs.also you can give option to backup of fully account to recover the deleted any data.calls logs are deleting diretly from server that is not good. we should have that option to recover that.

    11 votes

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  11. We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .

    2 votes

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  12. Option to add the shared line extension to the presence status of the user's extension

    2 votes

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  13. Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.

    3 votes

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  14. A customer would like to have the recipients information automatically filled
    on the cover page of the outgoing fax that he will send aside from the name and phone number.
    He would like to add the address, email, name of the person who needs to receive the fax.

    29 votes

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  15. please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls

    2 votes

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  16. A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101

    2 votes

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  17. Current behavior:
    - UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
    - this feature is only available for NA/CA accounts

    Desired behavior:

    option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail

    Steps to reproduce:
    1 RingCentral Admin
    2 Users > Users with Extensions > Select User
    3 Notificatons tab > Messaging Notifications
    4 Received Text Messages
    5 Advance or Basic
    6 option to select SMS carrier and add SMS number for SMS/text notification for…

    1 vote

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  18. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    19 votes

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  19. Allow RC messaging to Archived

    3 votes

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  20. RingCentral should have a capability to send a text messages to customer in case there's a problem or outage on the service and not only through email. This will really help the customer to easily view the message rather than on email.

    2 votes

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