3951 results found
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Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
restrict users from deleting call recordings without them knowing
Implement Native Immutable Call Recording Storage & Hidden Deletion Restriction
For legal and compliance purposes, customers require the ability to prevent end-users from deleting call recordings. Current methods, such as custom roles, make the deletion restriction visible to users. RingCentral Archiver provides external storage but doesn't offer an immutable vault within the RingCentral platform itself, and has sync delays during which recordings could still be deleted.
We request a feature that provides:
Native Immutable Storage: A secure, unpurgeable storage location for call recordings within the RingCentral platform that users cannot access or modify.
Hidden Deletion Restriction: An administrative setting to…
1 vote -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…4 votes -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
5 votes -
To have the ability to import custom greetings/announcements (call queue welcome greeting and waiting music/on hold) from 3rd party app
To provide the ability to import custom greetings, announcements, and hold music from third-party applications directly into the RingCentral configuration.
The proposed functionality would allow administrators to use an API or similar integration to automatically upload and configure audio files for Call Queue Greetings and Hold Music, eliminating the need to manually upload and configure these files within the RingCentral Admin Portal.
This capability would be particularly useful for organizations that manage customized audio content through third-party applications and need an automated way to keep their RingCentral Call Queue greetings, announcements, and waiting/hold music up to date.
1 vote -
Bulk Application of User Settings Templates Using a File
Product:
RingCentral / RingEX – User SettingsRequest:
Add the ability to apply a User Settings template to multiple users in bulk using a file upload.Current Behavior:
Administrators currently need to apply a User Settings template individually to each user. This can be time-consuming when configuring a large number of users.Requested Enhancement:
Provide an option to upload a file containing a list of users and apply the selected User Settings template to all users included in the file.Suggested Workflow:
Navigate to Templates > User Settings.
Select an existing User Settings template.
Select a file containing the users…1 vote -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes -
Automatic Call Recording Delay
Our users and clients get annoyed by the call recording message that plays over top of their voices when the call is connected.
My idea would be to not connect the call until after the message has played.
The process - I call out or someone calls in and before the call is connected the ACR message plays and the call is connected.
1 vote -
Option to increase the ringing time before the call can be answered by the AI receptionist
Option to increase the ringing time before the call can be answered by the AI receptionist
1 vote -
Role members Site selection in role setting. ability to select sites
Role members Site selection in role setting. At this time i need to go to the user to adjust site setting for the role.
Would like to be able to edit the member site access in the Role member's screen.
Highlighted area needs to be able to select sites.
7 votes -
Add option in the admin portal to directly assign presence to the phone expansion module Mitel 6930 expansion module M695
Adding the presence in the admin portal for the phone requires you to add the presence line by line that option is too time consuming it will be better if there is an option for you to drag and drop the extension in the list and populate the presence in the phone and expansion module
1 vote -
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
Option to hide the caller ID of incoming calls from the Call Logs in Admin Portal and RingCentral app
1 vote -
Remove Security code Whenever I log in on the Account
It would be best if there is some option to remove or Opt-out for security code for additional security when I logged in. This will help me to save time,
1 vote -
Enabled CNAM for UK Account
Enabled CNAM for UK Account. No option to add or update CNAM for RingCentral UK Account.
2 votes -
Ability to forward calls externally even if the number is in the inventory
Enable users to forward calls externally even if the number is in inventory, to help with the off‑boarding process of employees.
5 votes -
Read-Only SMS Access for Call Queue Members
Request the ability for Super Admins to configure SMS permissions for Call Queue members, allowing them to view SMS conversations in the RingCentral app while preventing them from sending or replying to text messages.
Business Need:
The customer uses a separate third-party application for SMS communication, tracking, and reporting. However, Call Queue members still need visibility into incoming SMS messages associated with the queue for awareness and reference.Currently, there is no option to grant read-only SMS access specifically for Call Queue members. Users who have SMS access can also send and reply to messages, which may cause communication to…
2 votes -
Allow Administrators to Disable End-User Notifications When Applying User Templates
When an administrator applies a User Settings template, affected users automatically receive an email and a voice message stating that changes were made to their accounts.
Please add an administrative option to suppress these end-user notifications when applying a template. The administrator should be able to choose whether notifications are sent before confirming the template update.
1 vote -
Assigning permission to add numbers but not as Super Admin
Ability to assign permission for a user to add number but not make any additional purchasing permissions in the system like Super Admin
1 vote -
Increase call recording playback speed when listening
We would like to have an option to increase the playback speed of call recording when listening
4 votes -
ability to view fax in admin portal
Ability to view actual faxes in the admin portal. Preferably, super admins should have access to additional fax logs to view and access all faxes.
3 votes
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