3536 results found
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Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
3 votes -
Ability to use the number as the caller ID name for a direct number without changing the main number caller id name
For privacy purposes: We would like an ability to use the number as the caller ID name for a direct number without changing the main number caller id name
2 votes -
Zendesk forwarding to RC directory
We would like to have an option that sends callers to RC directory when we create an IVR with Zendesk. For example, create an IVR with Zendesk, add a key selection #3 from zendesk IVR and route it to an internal directory on the RC side.
2 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes -
Block incoming calls from U.S. phone numbers to Canada
Block incoming calls from U.S. phone numbers to Canada
Blocking by country code:\n- While RingCentral doesn’t currently offer a direct “block by country” feature, you can manually enter the international dialing code (e.g., +971 for UAE) as part of the area code filter.\n- For broader protection, blocking should be done at the System Admin or Super Admin level so it applies across your entire account—not just individual extensions.\n\n\nCould you please confirm how we can block incoming calls from U.S. phone numbers? Our operations are focused exclusively on the Canadian market, and currently, nearly30% of our inbound calls are spam originating…
2 votes -
UK ERL Validation: Support Geocoordinates for Non-Postal Locations
Problem: Current UK Emergency Response Location (ERL) validation strictly requires a "Premise" match in the Royal Mail database (via SmartyStreets). Valid physical locations that lack residential postal data (e.g., Maritime Lifeboat Stations, remote utility substations) are currently rejected, blocking safety compliance for enterprise customers.
Use Case: RNLI (Royal National Lifeboat Institution) cannot register active Lifeboat Stations for 999 services because these facilities are not in the Royal Mail delivery database, despite having physical locations. (Reference Case: #29897714).
Proposed Solution: Allow Latitude/Longitude coordinates to be accepted as valid ERL metadata when a standard postal address cannot be validated.
Business Impact: Unblocks…
1 vote -
Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes -
Ability to Delete Other Users SMS History
Ability to delete text messages of other employees without logging into the employee's account.
1 vote -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
1 vote -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".8 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote -
Call origin
Is there a way that ring central can flag the origin of a call? We have 2 numbers pointing to our reception (from 2 different websites) and would like to know where each call is coming from
1 vote -
AI Receptionist for BT
BT should add AI Receptionist to make call handling smarter and more efficient. It would give customers fast, professional help 24/7, even outside business hours.
2 votes -
1 vote
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Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
1 vote -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
3 votes -
Limit the fax feature and outbound calling of other numbers that is assign in 1 extension
Customer would like to add more numbers in 1 ext but limit the fax feature and outbound calling of other numbers that is assign in the ext. Some are for fax only and some are for outbound calling only.
2 votes
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