3347 results found
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Opton to put a user as a Super admin but shoudn't have the capability to chnage anything on the account
Option to put a user as a Super admin but shouldn't have the capability to change anything on the account
2 votes -
Customer wants to separate the menu for users' desk phones and ATA to easily check/ count them
The customer would like to separate the menus for users' desk phones and ATAs to make it easier to view and count them individually.
2 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
1 vote -
Turn ON call transcription and notes/summaries for all users
Please enable Admins to turn on Call Transcription and Call Note Summary emails for all users.
1 vote -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.12 votes -
Bulk editing of users in the account
Bulk editing of users in the account
1 vote -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
1 vote -
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list
Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal
Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset
Brand : BT Business
1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
2 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
2 votes -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
11 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
5 votes -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
Job Position/Title for User Name
Customer is requesting for us to consider adding an option in the user details to allow entering only the first name or last name. This would indeed be helpful for extensions named after specific Job Title or Positions.
3 votes -
Add several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral Analytics.
Can we requested for the addition of several column fields to the Performance Reports – Call Report and the associated data extracts in RingCentral. The requested fields are:
Number of calls per day/week
Number of voicemails followed up on within X hours/days
Average speed of answer
Abandoned calls
SLA percentage1 vote -
Turn off Security Notice from RingCentral
Can we stop automated emails from service@ringcentral.com regarding Security Notice from RingCentral?
8 votes -
Bulk Delete Voicemail Messages on Desk Phones via Admin Portal
To efficiently use deskphones in a shared space, e.g., hotels, the ability to delete voicemail messages in bulk on the Admin Portal and be deleted in sync on desk phones should be a feature.
2 votes -
Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes
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