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3086 results found

  1. A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal

    2 votes

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  2. Customer(s) would like to differentiate between internal and external calls for users when auto call recording.

    3 votes

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  3. Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.

    7 votes

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  4. If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.

    17 votes

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  5. A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.

    I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.

    2 votes

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  6. Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling

    2 votes

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  7. phone calls recorder

    1 vote

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  8. I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?

    2 votes

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  9. The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.

    For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)

    3 votes

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  10. reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID

    16 votes

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  11. I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?

    4 votes

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  12. Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.

    4 votes

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  13. We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.

    91 votes

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    Planned  ·  16 comments  ·  Admin Portal  ·  Admin →
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  14. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  15. Individual users signing in as themselves for shared fax lines

    We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.

    e.g.

    Facility 1 -> 800-100-000
    Facility 2 -> 800-100-001

    The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.

    I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…

    2 votes

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  16. Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)

    Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.

    Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…

    4 votes

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  17. Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.

    5 votes

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  18. Currently, when a customer wishes to migrate their users to RingCentral Direct Routing in Service Web, they presently have 3 x options:
    Migrate All Options
    Migrate Specific Users
    Upload list of users to migrate.

    In the 2nd Option – Migrate Specific Users; the Admin can only search for 1 x user at a time, by telephone number, and has to drop the leading “0” to ensure the Search works correctly.

    The Search option should be changed to allow the Admin to search by Name, (First, Last) as well as by phone number, WITH the leading “0”, and allow multiple selections.

    4 votes

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  19. Add Yealink T40G to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.

    1 vote

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  20. I meant to say that the Company Main Phone line (3022136615) is assigned to
    our Autoreceptionist Phone Line (3025048336). What are the steps to making
    the company phone number ending in 6615 a shared line? Do I need to detach
    the main line off of the 4336 phone account so that the main company line
    shows up in the "Number Inventory section"?

    I don't want to change the main number as a lot of our customers use this
    to call us. Is there any way to make the main company number a shared line
    without getting a new number?

    1 vote

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