3885 results found
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Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
21 votes -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
4 votes -
Bulk Update Phone Number Type in RingEX Service Portal
Summary:
Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.Business Need:
Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.Requested Enhancement:
Add a bulk action within the RingEX Service Portal that allows administrators to:- Select multiple phone numbers simultaneously.
- Change the number type from Voice & Fax to any number type in a…
1 vote -
Reporting numbers that are nuisance, spam robo-calls and telemarketers directly to FCC from admin portal
Would be best there is a link or option to send the report to FCC just like from the free caller registry, from the admin portal if all settings from Spam and Blocked numbers section does not work.
1 vote -
Custom Roles for Announcement Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the announcement-only extension without having access to the entire group settings.1 vote -
User-Level MFA Activation for Non-SSO Users in SSO-Enabled Accounts
Customer Use Case:
The customer has Single Sign-On (SSO) enabled at the account level and enforces Multi-Factor Authentication (MFA) through their Identity Provider for SSO users. However, some users are exempt from SSO enforcement and must log in using their RingCentral credentials.Currently, when SSO is enabled at the account level, RingCentral Multi-Factor Authentication (MFA) is disabled globally and cannot be enabled for individual users. This leaves non-SSO users without MFA protection.
The customer is requesting the ability to enable RingCentral MFA at the user level for users who are exempt from SSO enforcement while maintaining SSO and Identity Provider…
4 votes -
Call Log Missed result when navigating away from the user extension through a selected option
When setting up an IVR call routing workaround in a user extension, the call logs will show a Result of Missed in the user extension when you select an option from the recorded message. The call will however show as Accepted when it connects to the call queue extension connected to the option that was selected. The call log should not show a Missed, instead it should show as Accepted because the call was answered still.
2 votes -
Implement a 30-Day "Recycle Bin" or Restoration Window for Automatically Expired Video Recordings
Currently, when a cloud video recording reaches its 1-year automated retention limit, the raw media file (.mp4) is immediately and permanently purged from the servers with no path for administrative recovery, even though text metadata remains visible.
1 vote -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
Add Call Routing Diagnostics to Identify Why Calls Are Not Offered to Available Agents
Summary
Add a diagnostic feature that identifies and displays the reason why an incoming call was not offered to agents who were in an Available status.
Background
There are cases where agents appear to be available, but incoming calls are not presented to them. Currently, it is difficult to determine whether the issue is related to agent availability, routing logic, configuration, capacity limits, system behavior, or another condition.
For example, SIP signaling may show that a call was successfully established or processed, but there is no visibility into why the call was not distributed to available agents.
Requested Enhancement
Provide…
1 vote -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
2 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
Regarding Voicemails
Regarding Voicemails (VM): I have multiple employees who return voicemails and I do not want them erased. Currently, there is no feature or way to document when a VM is "completed" or "returned" or "left message with". I would appreciate something like this be added. Thanks
1 vote -
Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
1 vote -
Ability to enable video call recording while answering a call queue call
Screen Agent is working when you subscribe to Contact Center. We wanted to enable a feature where, when a user/extension receives a call queue call ( REX License), they can enable video call recording using their RC app.
1 vote
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