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  1. Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.

    Would suggest something akin to the Bulk Device Replacement.

    2 votes

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  2. Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.

    2 votes

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  3. We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?

    Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
    Resolution

    3 votes

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  4. ability to block outbound calls to some numbers

    18 votes

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  5. Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote

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  6. It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.

    1 vote

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  7. The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.

    Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.

    1 vote

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  8. The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.

    3 votes

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  9. This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually

    5 votes

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  10. Daily delivery reports for recorded calls ( Mp3).

    The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.

    One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.

    should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.

    Please add the text/note feature as disclaimer that it's a limitation.

    Please include the development to…

    1 vote

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  11. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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  12. Ability to reduce call recording storage.

    1 vote

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  13. I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.

    2 votes

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  14. As per the customer, manually adding keys take too much work specially if there are 500 Polycom phones associated in the account. Customer also stated that all the phones that RC provides internally should have the Key Template feature since we are the one's selling the phones.

    7 votes

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  15. Set specific outbound Caller ID Number to a set of specific dialed numbers.

    1 vote

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  16. The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.

    1 vote

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  17. Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

    15 votes

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  18. -this would be useful for admins on tracking their user's login/logout-would help admins to determine if users are indeed logging in to their apps on their designated hour

    9 votes

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  19. We have tried to use the paging option for our phone VVX 450 on the process we have added the User to the paging group however every time we use the *84 or the phone paging button it always ask for the paging group the user wanted to page even the user is added on 1 paging group, it would be nice that it will directly go to paging without pressing the extension to make it less time consuming

    2 votes

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  20. Looking for an option to Allow call queue members to change their availability for the specific queue
    since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.

    2 votes

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