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  1. In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…

    2 votes

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  2. Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.

    8 votes

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  3. On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.

    15 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Customer would like to have a control to enable or disabling the attachement for email notification of received faxes and voicemail.RIght now if the account is enabled for HIPAA settingsThe AT&T Office@Hand HS also affects certain functionality within AT&T Office@Hand. The following features will be disabled once HS has been activated: message notification emails from Glip; SMS and MMS; attachment of voicemail, facsimile, content to message notification emails sent to you by AT&T Office@Hand.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Polls for Ring Central Video

    2 votes

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  6. Why does my phone ring when the system detects a suspected robocaller? Ring will not let the call go through but the phone still rings and is frustrating

    2 votes

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  7. I'm going through setting up park locations and kept getting stuck at a location but the system did give me a path to follow but once i hit the box so i can go where it told me if not written down or screen shot there is no way of seeing the hint path or directions without reproducing it again which I can imagine if you don't do it the first time can be frustrating. So I wondered if all of the save hints are like that? Here is the screen shot I had to take . So what I…

    1 vote

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  8. For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person, it will display the Company name. Not all contacts have a specific person attached since it is just a company wide contact. It is also helpful when looking at reports to see if it was a contact. Have not fully switched over to the new RC app because of broken things like this.

    2 votes

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  9. option to download Call Queue Setting

    5 votes

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  10. Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have to change with it.

    2 votes

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  11. Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present

    2 votes

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  12. Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.

    27 votes

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  13. I would like the ability to give users access to specific IVRs that they can manage on their own (update button presses and recordings), but I don't necessarily want to give them access to all IVRs in the system, so the ability to set this on a per-IVR basis would be preferred.

    6 votes

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  14. ... happens with direct calls. Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to capture other queue members incoming calls while someone is already in a call.

    4 votes

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  15. Allow for extending the call log data retention to 6 months

    4 votes

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  16. Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk update process would be very helpful.

    5 votes

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  17. With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to customers more importantly. My office is working every 2nd and 4th Saturday of the month. 1st and 3rd are off. Currently the two options for this is to 1. - Create a schedule for every specific date of each month and cannot forgot every date moving forward. Or #2- Create a phone handling setup that I have…

    2 votes

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  18. This would be a fantastic tool for us Admins to use to find accounts that have existed within a given date range or finding an exact account.

    1 vote

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  19. I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer

    1 vote

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  20. It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.

    9 votes

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