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3012 results found

  1. I use Brave browser but cannot login to the admin portal using it. I have to use Chrome. I get an error message about it being temporarily unavailable.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be enabled for adding to queues etc.

    1 vote

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  3. I tried to bulk create my 90+ users, but it gave me an error message that said their "Emergency Address doesn't match any of company emergency response locations." I asked through chat, but there isn't a way to bulk create 911 locations, so I have to do them individually. It would be nice if we could bulk create them since the data is already required on the bulk user update form. Or, allow them to be created through the bulk user update.

    7 votes

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  4. Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.

    13 votes

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  5. We have had instances where inbound PSTN spam caller ids have matched numbers within our RC tenant. This has resulted in instances where individuals believed their supervisor has called them when they did not. A call within a RC Tenant to another number within the same tenant should never originate from the PSTN, these are station to station calls. When a caller ID is presented that is within the same tenant, can the caller ID be flagged as 'SPAM Warning', or even blocked altogether, as the call has arrived from an apparently invalid direction?This mimics SPAM Warnings done by cell…

    21 votes

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  6. When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote

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  8. Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated

    7 votes

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  9. This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.

    2 votes

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  10. Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.

    16 votes

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  11. This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA toggled off. Not sure if anyone else is bothered by this, but it should certainly be a feature that as an admin you can allow/disallow for individual users in RC PHONE app.

    15 votes

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  12. In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.

    2 votes

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  13. Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails

    4 votes

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  14. Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.

    3 votes

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  15. In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.

    2 votes

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  16. Hi Team,Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?

    2 votes

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  17. Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.

    5 votes

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  18. is it possible to consider having a feature wherein faxes can be sent to multiple extensions instead of just the operator extension

    24 votes

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  19. If any of the customer's data (call recording, voicemail, SMS/MMS, or fax) failed to sync in Archiver, there should be an email notification sent.

    3 votes

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  20. It would be nice to set alerts that could notify a group or user via e-mail when, for example, you reach ten licenses remaining on the account or when there are only five unassigned extensions remaining. Generally, any of the different areas of the account that require some amount of maintenance.

    3 votes

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