3086 results found
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Creating Support Tickets with RC
Is there a way to tie my callback number to my login for creating tickets? Even when I select phone call as my preferred contact type and enter in my callback number, I always get an email asking me for my callback number. My callback number isn't even part of the ticket details, even though I specifically entered it when I created the ticket.There is a HUGE disconnect between updating tickets through the portal and responding to tech emails. I create my ticket via the portal and then get an email from a tech. If I respond to the email,…
1 vote -
Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm
Hi Team,Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm.Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are back to back.So can we add the second also in time-stamp, this will help us in analyzing & sharing exact call sample. This will be represented as hh:mm:ss.
1 vote -
Sort Call Logs
My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequently used in our previous system and is extremely important in identify which calls should be reviewed. As of now, we sometimes hit next page 6-7 times to get through all the calls, and then remember where the longer calls were. Some type of sorting would be a good addition.
1 vote -
Ringcentral Texting Report
We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.
3 votes -
Ability to receive alerts when inclusive minutes are low/have been exceeded
The request is for customers to get an alert when a customer's domestic or Global Office minutes are low or have been exceeded, either via RingEX messaging or email.
3 votes -
In admin portal, drop-down showing status of call queue attendants should reflect actual availability
If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.
1 vote -
Separate Directories in Multi-Site Environment
Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.
55 votes -
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
1 vote -
Enable all extension recordings on creation
Have a tick box that will enable call recordings on all extensions when they are created.When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
3 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Report about the busiest times of day for inbound calls
Hello I am looking to find the busiest times of day for inbound calls to a specific cue. Can you help me find that report please?
I am looking to overlay 30 days worth of call data on top of itself to see when my busiest call times are in a day.4 votes -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
51 votes -
Ability to remove pre-made Fax Templates from Ring Central Admin Portal.
I recently opened up a Support Case with Ring Central Office Support regarding the ability to remove Fax Templates in Ring Central Admin Portal. I was told to submit this idea from the Office Support Team because currently Fax Templates can not be removed.
1 vote -
Queue Managers with Member Management Access shouldn't have automatic Call Recording Access
Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call recordings should be dictated by the user Role and not by the Queue access. We need the user to have access to control Queue members, but not to any Call Recordings.
3 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
45 votes -
Web portal call log should include 'Presence' activities
Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…
1 vote -
Admin import of contacts for users or whole company.
as an admin. i can import a CSV of contacts and assign users to add this too. IE whole company. or a check lists user 1. user 2. user 3. etc.
52 votes -
User Outbound call limit feature
BT Cloud Phone:Users or User Roles Outgoing call blocking feature from BT to external numbersExample:only certain users with a specific role are allowed to call a certain number none BT or RC for that matterSimilar to Standar International Role but local (non-geographical number such as alarm services).Outbound call number prefix off feature.
6 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Report to show availability for calls for team members
I would like to see how much time team members have their status on available during the working day.
2 votes
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