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3014 results found

  1. Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.

    27 votes

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  2. Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.

    3 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view

    1 vote

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  4. If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.

    1 vote

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  5. Allow a site manager to trigger the afterhours rule, without granting admin permission or allowing access to the IVR.This would be especially helpful for early/emergency closure of a site due to weather.

    1 vote

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  6. Customer wants ringcentral to show their Caller ID Name or Number as the caller id once they call their client;s cell number because not all of their client has a landline.

    20 votes

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  7. The ask is to create two types or classifications of Shared Voicemail Co-Recipients. The first type would allow for group processing of voicemail messages. The other type would simply allow users to just receive a copy of the voicemail. Ideally, this would all be within the RC App and work for Users, Call Queues, and Message-Only extensions. This could be helpful for customers that have an after-hours on-call support team who manages and follows up on voicemail messages. It is imperative that the voicemail be labeled correctly, so they know what users, queue, or message-only extension voicemail received the message.…

    1 vote

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  8. ...under the phone number. We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk downloadThe columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton of white space after received. It is odd that suspected robocall is left full text but the other numbers are cut off.

    4 votes

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  9. Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.

    1 vote

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  10. Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).

    6 votes

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  11. Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.

    1 vote

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  12. As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.

    15 votes

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  13. Streamline and simply the admin portal for small businesses please. I'm a restaurant and need only two lines with custom voice-messaging capability. With Covid, our hours have had to be quickly modified due to staffing issues and the like. I love how easy it is to customize the voice messaging, but to navigate the interface and then make sure it takes effect is cumbersome. I modify my business hours, but then have to make sure the user's assigned hours sync up to actually take effect? Also, the live chat option is not really live. We should have an option for…

    2 votes

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  14. I would like to have 2 of my lines ring for a few rings then I would like the line to ring on a third line and the original 2 lines.

    2 votes

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  15. Cost analysis is very important for us and I would really like to see an analysis tool where we can access and create visualisations of usage/spend, estimated forcast and create custom charts based on spend by resource type (e.g. Standard DigitalLine or Live Reports), cost centre or site or where the name contains a pattern. Most other cloud services such as Azure, AWS and GCP have this, so it would be great to see RC implement something similar.It would also be great to be able to setup budgets (cost thresholds) and alerts that could email administrators when this is exceeded.e.g.…

    4 votes

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  16. We would like the see a feature that allows us to upload a custom audio file that plays when pausing and resuming recording.Instead of the default message that plays when you pause and resume the call recording (when taking payment details for example) we would like to be able to play a custom recording which we can upload via the admin portal.

    5 votes

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  17. RingCentral needs to find a way to have SMS working for newly ported in number because this texting feature is really significant to running a business. - per Mr. Andrew of Weir Bauld & Associates

    1 vote

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  18. The request is for an additional field in the 'Select Number' form with the Site displayed, as it will help when admins are deleting/adding users to various sites. Currently the only way to do this is to refer to the Inventory, find a number, write it down and then search for it under Add User.

    1 vote

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  19. PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.

    1 vote

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  20. I just enabled international calling and SMS for our account, and after testing it and encountering errors/no success, I called the support line to find out that it could take up to 24 hours to actually activate international calling and SMS. Why is it that I have to call to find out this critical piece of information? The current settings in the admin portal give the perception that enabling international calling and texting can happen instantaneously as there are only switches to turn these features on, but no verbiage appears that would share the details regarding the 24 hour delay…

    3 votes

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