3885 results found
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Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal.
Currently, administrators cannot modify a device's MAC address or serial number once it has been provisioned. We need the ability to manually update or correct these fields directly within the device management section of the admin portal to resolve data entry errors and accommodate hardware replacements without needing to delete and recreate the asset.
1 vote -
Allow Microsoft Teams to be selected as a Ring Device in Incoming Call Ring Settings
Add Microsoft Teams as an available application under Phone → Incoming Call Rules → Ring Settings.
When selected, only the Teams app should ring instead of both the RingCentral desktop app and Teams.
Preserve the current behavior where active Teams meetings suppress incoming calls according to presence.
Prevent duplicate incoming call windows and notifications, improving the user experience for Teams users.
1 vote -
Funktion "Anklopfen" erweitern
Hallo liebes Avaya Team,
unser wunsch wäre, die Funktion "Anklopfen" welche dem Nutzer signalisiert, das ein weiterer Anruf reinkommt um das Routing zu erweitern.
Beispiel:
Mitarbeiter ist im Telefonat und hat eine Weiterleitungsregel aktiv geschaltet.
Aktuell klingelt es beim Mitarbeiter so lange, wie eingestellt ist, das es klingeln soll.
Die Funktion "Anklopfen" zu deaktivieren, schaltet nur die Sichtbarkeit des Anrufs beim Mitarbeiter aus.Daher der Wunsch:
Wenn ein Mitarbeiter auf "Besetzt" ist, weil er in einem Anruf ist, sollte es die Möglichkeit geben, eine Einstellung anzupassen, das der Anruf dann DIREKT umgeroutet wird und nicht erst nach xxxx Sekunden.
Liebe…
1 vote -
Shared Lines Call Handling
We need the ability to configure call handling for shared lines—like setting up simultaneous ring to all assigned phones, longest idle, or fixed order routing. We also need a way to identify which phone number is being dialed when there are multiple numbers assigned to the line.
1 vote -
restrict certain users to only be able to call 911 externally and allowed to only call internal extensions
The customer would like to restrict certain users to only be able to call 911 externally and allowed to only call internal extensions.
1 vote -
User-Level Call Routing Visibility
We would like to request the ability for individual users to view the complete routing path of their own calls.
Currently, it is possible to grant access through a custom role; however, doing so provides visibility into all company calls and their routing details, which is more access than most users require.
The requested enhancement would allow users to see only their own calls and the full call-routing history associated with those calls. This would help users better understand how calls were handled, transferred, routed through queues, or ultimately reached their extension, without exposing call data from other users or…
1 vote -
Ability to assign the "Templates" permission without enabling the "Users" permission
We would like the ability to be able to assign the "Templates" permission in roles without the "Users" permission being enabled by default.
1 vote -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
Add Park Extension as an Option in Key Templates
Summary
Please add the ability to assign Park Extensions within Key Templates in the RingCentral Admin Portal.
Problem Statement
Currently, Key Templates allow administrators to configure various programmable keys for supported desk phones. However, there is no option to assign a Park Extension as a key template item.
This limitation requires administrators to manually configure Park Extension keys on individual phones, which becomes time-consuming and inefficient when deploying or managing multiple devices.
Proposed Enhancement
Add Park Extension as a selectable key type in Key Templates, allowing administrators to:
Assign one or more Park Extensions directly within a Key Template.
Apply…1 vote -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
8 votes -
Disable Dial by Extension
We need the capability to disable Dial-by-Extension so that the call will strictly follow the extension set for it.
4 votes -
CNAM Verification & Update Tool within Admin Portal
Enable RingCentral admins to directly manage, verify, and push Caller ID Name (CNAM) updates to major carrier databases (AT&T, Verizon, T-Mobile, etc.) from within the Admin Portal, ensuring consistent and accurate caller name display for outbound calls.
11 votes -
Call queue template Primary Agent order
I created a template from the admin portal at Phone system> Template> Call queue settings. I set a list of members in the template in a fixed order, but when the template is applied to the call queue, it doesn't follow the order I set in the template. It would be ideal if we could use the template to set the member arrangement in fixed order routing.
1 vote -
Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to…
1 vote -
Flexible Scheduling Intervals & User Assignment Options
The system currently limits time selection for the extension schedule is 15-minute intervals (00, 15, 30, 45) and does not support assigning multiple internal users to daily opening/closing schedules. I wanted to set 8:AM for opening hours, but it only allows me to select 8:00AM, 8:15AM, 8:30AM, and 8:45AM.
Request
Allow more flexible time input (e.g., 5-minute intervals or manual entry).
Enable assigning multiple internal users to daily schedules with defined operating hours.Benefit
Improves scheduling accuracy and team coordination, especially for non-standard working hours.2 votes -
Granular Role Permission to Hide/Disable Voicemail "Share" Button
Administrator should have the ability to control which user roles can share voicemails,
So that they can restrict the "Share" button to Admins only and prevent standard employees from sharing potentially sensitive voicemails internally or externally.1 vote -
Allow Super Admins to add internal notes and assign missed calls to users from the Admin Call Log
Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.
The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal…1 vote
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