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3039 results found

  1. Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

    16 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.

    1 vote

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  4. The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."

    1 vote

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  5. When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

    1 vote

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  6. When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.

    3 votes

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  7. Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.

    Would suggest something akin to the Bulk Device Replacement.

    2 votes

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  8. Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.

    2 votes

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  9. We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?

    Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
    Resolution

    3 votes

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  10. ability to block outbound calls to some numbers

    18 votes

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  11. Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote

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  12. It would be help ability to configure line key function on the admin portal. Also, if it would be possible to add an extension monitoring feature on the admin portal.

    1 vote

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  13. The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.

    Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.

    1 vote

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  14. The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.

    3 votes

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  15. This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually

    5 votes

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  16. Daily delivery reports for recorded calls ( Mp3).

    The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.

    One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.

    should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.

    Please add the text/note feature as disclaimer that it's a limitation.

    Please include the development to…

    1 vote

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  17. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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  18. Ability to reduce call recording storage.

    1 vote

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  19. I hope there 's an option to download or to see a report for the user in the account that a MFA is enable.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  20. As per the customer, manually adding keys take too much work specially if there are 500 Polycom phones associated in the account. Customer also stated that all the phones that RC provides internally should have the Key Template feature since we are the one's selling the phones.

    7 votes

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