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2999 results found

  1. option for Admin to disable users access to stop call recording in desktop and mobile app. "my agents sometimes click on off button and stop recordings".

    3 votes

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  2. Auto dial a list of phone numbers uploaded on their admin portal. Auto dial the number uploaded and if the client didn't answer the call the auto dialer will call the next phone number.

    3 votes

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  3. More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
    - Access to modify Hours Of Operations
    - Access to Call Queue voice announcements but
    - No ability to modify the members of the CQ
    Currently there are two options
    - Access to Call Queue messages only or full access.

    17 votes

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  4. We have setup a forwarding in our account from our main number to call queue we setup our call queue that if its not answered it will forward to an IVR menu where the caller can select which voicemail they will leave their message however upon setting up redirect call from user extension its looping back to the main number, we have consulted ringcentral support and we informed that there will be a conflict on this setup and we will need to choose 1 feature to be enabled We need our callers to be forwarded to the main number when…

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).

    62 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.

    4 votes

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  7. It would be great if there would be a key press option on a user extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Enable saving the recorded calls on Zapier

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Choose users that an admin can only access for call recording

    3 votes

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  14. Currently, the only option to customize the ACR announcement is applied account-wide. We would like to have the option for each user to have their own ACR announcement, both for inbound and outbound calls.

    4 votes

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  15. Be able to add hotdesk phones to call queues

    8 votes

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  16. It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.

    4 votes

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  18. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    9 votes

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  19. Wants the member of call queue to accept another call while currently engage on a call

    7 votes

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  20. The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.

    7 votes

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