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2999 results found

  1. Have the ability to checked via analytics how much time does a user spend on do not disturb

    7 votes

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  2. Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.

    7 votes

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  5. Ability to apply key template onPresence for yealink model device

    28 votes

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  6. We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.

    7 votes

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  8. Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes

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  9. would like to add caller id name on primary number

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. A feature in which we can extend the characters in dial by name directory from standard three digits to five digits

    2 votes

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  11. User wants to retrieve the recording set to a user extension that we have found out is not recorded, checking if we can retrieve the recording on our end.

    5 votes

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  12. Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
    to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
    Disconnect the call
    or
    Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
    Disconnect the call
    or
    Connect to extension

    8 votes

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  13. Receive 20-30 spam calls requesting to have the feature to block numbers by the last 4 digits since the spam calls are coming from same first 6 digit number. Please see attachment. Received 20-30 spam calls requesting a feature to block numbers by the last 4 digits, as they all come from the same first 6 digit number. Please see the attached file.

    4 votes

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  14. We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Fax / SMS recipient option when setting using custom answering rule.

    2 votes

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  16. Voice prompt when making selections in IVR menu

    20 votes

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  17. A feature in which we can change the multi-site`s hold music instead of manually changing the hold music of each user extensions connected to the site in question.

    3 votes

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  18. Option to increase max callers allowed in queue to 30-50 callers and max wait time to up to 30 mins

    10 votes

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  19. A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options

    2 votes

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  20. Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.

    2 votes

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