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3039 results found

  1. Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.

    6 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Option to upload the schedules to different sites instead of doing it manually

    2 votes

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  4. Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others'-Primary number is still not showing as the outbound caller id
    when calling certain number (verizon) it's showing "Via Ring Central or 11 others'

    9 votes

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  6. Customer wants a longer time frame to access call logs.

    6 votes

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  7. Calls from the mainline ring to extension ten from user extension if not answered ring to IVR and if the key press selected wherein the same ext is selected, the call should ring and if not answered, goes to voicemail instead of looping back to IVR menu

    4 votes

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  8. Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.

    1 vote

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  9. There should be a option for the main Super Admin to delete scheduled meetings by other users.

    2 votes

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    • Ability to save the archived SMS data with contact information, date, and timestamps.
    • To choose what file format can be archived.
    4 votes

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  10. Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.

    17 votes

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  11. Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote

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  12. The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.

    5 votes

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  13. I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.

    7 votes

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  14. Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  15. Can we have a feature in admin portal wherein we can mass provision desk phones?

    6 votes

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  16. Request to allow managers of user groups to download the log of calls that have been recorded.

    Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.

    Request to add the ability to download the call log of recorded calls isolated by user.

    2 votes

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  17. Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app

    2 votes

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  18. The voicemail-to-text for a user shows words spelling out numbers instead of numerals. An example is the voicemail shows two instead of 2. It's much easier for us to read the voicemail if this feature would be applied on the voicemail-to-text feature

    3 votes

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  19. Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.

    7 votes

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