3613 results found
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Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.23 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
Notification for Email Addresses Added to Bounce DB
Feature Request: Notification for Email Addresses Added to Bounce DB
2 votes -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
10 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
10 votes -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
3 votes -
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS
158 votes -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Updating a Site Call Handling template should update the sites to which the template is assigned
Current behavior:
Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.Expected behavior:
Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.3 votes -
Email Notification for External Number being Transfer from IVR Menu
Looking to have an email notification for a phone call that being transfer to an external number from the IVR menu
4 votes -
Allow users to disable Call Waiting even if they're a call queue member
We are not allowed to turn off call waiting.
We're getting an error "Call Waiting cannot be toggled off because you are a member of at least one call queue set to
distribute multiple calls. To turn off Call Waiting, contact your system administrator."The only option is to remove a user from a call queue group. This feature should be corrected, Users should be able to disable call waiting even if they are call queue members.
5 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
Enhanced Call Reports for Call Queue
The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.
They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.
3 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Add IP URL of individual Devices under Phones & Devices > User Phones
If RC Admin Portal has the ability to see a phones IP address, it would be immensely helpful to have the phones local IP in the form of a URL in a column next to the MAC address under Phones & Devices > User Phones. Of course, the URL would only be usable if connected to the same network as the phone but would still save the time of using other methods to derive the IP.
4 votes
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