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3039 results found

  1. User wants to retrieve the recording set to a user extension that we have found out is not recorded, checking if we can retrieve the recording on our end.

    5 votes

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  2. Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
    to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
    Disconnect the call
    or
    Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
    Disconnect the call
    or
    Connect to extension

    8 votes

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  3. Receive 20-30 spam calls requesting to have the feature to block numbers by the last 4 digits since the spam calls are coming from same first 6 digit number. Please see attachment. Received 20-30 spam calls requesting a feature to block numbers by the last 4 digits, as they all come from the same first 6 digit number. Please see the attached file.

    4 votes

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  4. It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    23 votes

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  5. We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Fax / SMS recipient option when setting using custom answering rule.

    2 votes

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  7. Voice prompt when making selections in IVR menu

    20 votes

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  8. A feature in which we can change the multi-site`s hold music instead of manually changing the hold music of each user extensions connected to the site in question.

    3 votes

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  9. Option to increase max callers allowed in queue to 30-50 callers and max wait time to up to 30 mins

    10 votes

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  10. A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options

    2 votes

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  11. Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.

    2 votes

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  12. The customer wanted to have this feature for their caller to know if the queue list is progressing while they are waiting for someone to answer the call.

    9 votes

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  13. A feature about setting a key press on where the voicemail recipient will be forwarded
    same like IVR menu

    19 votes

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  14. Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. An option that you can limit access to the shared directory of external contacts.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Have the option to disable only notifications received from RoboCalls for missed calls

    2 votes

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  18. The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…

    13 votes

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  19. The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.

    We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view

    2 votes

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