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  1. Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.

    3 votes

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  2. Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.

    3 votes

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  3. Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.

    For example:
    The current set up is Outbound Call/Faxes>
    Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.

    3 votes

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  4. We want to be able to see the name of the extension in the company directory even when the extension was used only as the operator extension for faxes.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    14 votes

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  6. When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.

    2 votes

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  7. It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes

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  9. I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.

    5 votes

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  10. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Customer would be able use a fax number as outbound caller ID and for receiving fax that they can assign another extension email addresses notification to received the notification and NOT only the assigned operator extension to received the fax.

    5 votes

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  12. we need to be able to access call logs for far longer than a year, typically for legal purposes.

    22 votes

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  13. We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    19 votes

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  19. AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

    3 votes

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  20. Description:
    Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.

    Proposed Solution:

    Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
    Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
    Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…

    2 votes

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