2999 results found
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Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
18 votes -
Add User Located in Turkey Global Office
Add User Located in Turkey Global Office
1 vote -
download list of block numbers
Ability to download list of block numbers from the account.
1 vote -
DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
3 votes -
Ability to add outdoor intercom devices for intercom feature
Need the ability to add outdoor intercom devices, like CyberData 011186 SIP Outdoor Intercom device, to an extension to use the intercom feature instead of paging.
3 votes -
Ability to Restrict Call Log Reporting for Roles
Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.
Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.
You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.
2 votes -
Analytics Report counting number of transferred calls to an external number
Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.
2 votes -
Allow for the global configuration of the "Pin the Window" that is now only available during an active call at the client level
Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.
2 votes -
2 votes
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ability to add different email to send the 2 factor authentication code
Would like to have an option to send the 2 factor authentication to multiple email address
3 votes -
Call monitoring group to Performance report
Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
7 votes -
Report that lists all users conference host and participant codes?
We would like to have an option that provides a report that lists all users conference host and participant codes
9 votes -
Download call recordings log
Request to allow managers of user groups to download the log of calls that have been recorded.
Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.
Request to add the ability to download the call log of recorded calls isolated by user.
1 vote -
Scheduled Changes
I think it would be super helpful for administrators to have the ability to schedule changes to take place. For example, (basic example) lets say we need add a user to a call queue at a certain time and remove them at a certain time we could schedule a change. This feature could "record" the change and then we can specify when this change would occur based on date and time. This would assist admins so we don't have to remember to do something or mark it on our calendars versus scheduling it on the portal. Also eliminates the scenario…
6 votes -
Number change georaphical location
Number change georaphical location of a phone number and multiple receive or sms recipient
3 votes -
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Feature Request: Wanted to be able to Modify/Update the Change Password Interface
Customer is getting confused on the Change Password Interface hence wanted to modify / update the it
Customer preferrence: Clear path within the service web portal that would indicate that this is where you can change the security question and answer.
1 vote -
Call Notification
We are already using ring central on one website but we are building a second website and we want to get a second phone number so that customers from the new website can call in. I want the phone to notify our customer service staff which website the customer is calling from.
2 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
4 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
5 votes -
Stop SMS from sending on customer on campaign
It would be useful if there is a place on the online account where we can add the number of the customers who opted out with the SMS to stop sending SMS to the particular customer
5 votes
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