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3086 results found

  1. It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.

    7 votes

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  2. We want to have a status dashboard just like your website but dedicated for our phone lines.

    https://status.ringcentral.com/

    2 votes

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  3. Currently, if you're in an IVR's prompt menu, you have the option to change the prompt, but only by selecting a previously existing prompt. If I have a new audio file I want to use, I have to navigate out of the IVR menu, open the prompts library, add the file there, then go back to the IVR menu where I can now select the prompt from the list. This would be much easier if we could upload new prompt files without leaving the IVR menu.

    4 votes

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  4. Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.

    1 vote

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  5. Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
    When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…

    2 votes

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  6. The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

    13 votes

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  7. I want to generate a report for missed call for individual users direct number.

    If any user missed a called which came to their direct number and want to see if they called back or no.

    8 votes

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  8. For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.

    19 votes

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  9. Be able to update the Name of CCRN Numbers via API using the Admin portal page.

    The customer needs to have the option to name the CCRN via API configuration.

    1 vote

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  10. we are under attack we need a solution

    they are calling from different numbers and different country codes its not the same number each time

    It will be best if we have an option to block calls outside the US.

    1 vote

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  11. Currently, RingCentral lacks visibility in call logs for calls forwarded from external numbers to RingCentral. Introducing a feature to display forwarded calls from external numbers in call logs would enhance visibility and enable users to identify incoming calls originating from third-party numbers forwarded to RingCentral.

    Objective:
    The primary objective of this feature request is to provide users with visibility into incoming calls forwarded from external numbers to RingCentral. By including details of forwarded calls in call logs, users can easily identify and track calls originating from third-party numbers, thereby improving call management and accountability.

    4 votes

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  12. 2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.

    26 votes

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  14. The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.

    2 votes

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  15. Option to upload the schedules to different sites instead of doing it manually

    2 votes

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  16. Whenever we customize a role and add specific permissions, we want to know/have a warning when specific permissions are affected/added. That way, we'll know what our users can see on their portal.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  17. This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  18. Having Issue with outbound caller Id sometimes it shows "Via Ring Central or 11 others'-Primary number is still not showing as the outbound caller id
    when calling certain number (verizon) it's showing "Via Ring Central or 11 others'

    9 votes

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  19. Customer wants a longer time frame to access call logs.

    6 votes

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  20. Ability to apply key template onPresence for yealink model device

    32 votes

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