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  1. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote

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  4. need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote

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  5. When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  7. User Template - Presence settings to be able to add/modify the Expansion modules

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Raised this request on behalf of the customer for the call queue's after call wrap-up time to be increased from 5 minutes to 10 minutes.

    4 votes

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  9. AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

    3 votes

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  10. Description:
    Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.

    Proposed Solution:

    Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
    Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
    Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…

    2 votes

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  11. Please get an option to be available in the website to have a template and add multiple users per department and a bulk way to edit it if necessary. Also a filter in the reports tab would be beneficial for businesses that have different departments and filter those calls or logs by department instead of doing it per extension

    2 votes

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  12. It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.

    8 votes

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    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. We want to get a report with the initial duration time before calls were transferred to external numbers.

    2 votes

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  14. I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.

    8 votes

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  15. We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension

    1 vote

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  16. if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.

    1 vote

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  17. inbound calls being tagged as robocall/spam option to whitelist account wide

    4 votes

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  18. The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

    1 vote

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  19. We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis

    4 votes

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