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2999 results found

  1. Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls

    3 votes

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  2. A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.

    I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.

    2 votes

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  3. Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling

    2 votes

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  4. DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.

    This feature is available for voicemails, calls, & texts already!

    2 votes

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  5. There needs to be a way to determine how long and how often each individual extension spends on DND. This report also needs to consider business hours as to not ding the individual for DND after hours

    25 votes

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  6. Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.

    3 votes

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  7. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.

    3 votes

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  9. If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.

    16 votes

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  10. Individual users signing in as themselves for shared fax lines

    We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.

    e.g.

    Facility 1 -> 800-100-000
    Facility 2 -> 800-100-001

    The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.

    I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…

    2 votes

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  11. A feature in web portal to view all user extension settings in a logs type format

    2 votes

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  12. 2 votes

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  13. Just like we have the ability to load a greeting on incoming calls to a call queue or user; we would like to be able to do the same for outgoing calls.
    e.g. as soon as an outgoing call is answered, a greeting is played and then connected to the agent.

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  14. Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.

    4 votes

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  15. The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
    Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
    Customer wants a seamless experience when importing contacts

    2 votes

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  16. We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created

    2 votes

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  17. It will be very beneficial to have an option to assign the company fax number to multiple user extensions instead to only one.

    49 votes

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  18. Right now if you give Phone System Admin Role to a user for only 1 site, they can see all IVR menus for other sites under the Auto-Receptionist.
    The user can also see under groups other site settings.

    2 votes

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  19. Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.

    2 votes

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  20. We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    18 votes

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    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
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