3613 results found
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Allow DTMF/Macro Strings in Presence/BLF Keys
Enable "Cold Transfer" Hashtag (##) support for Presence/BLF Keys
Description:
Currently, when configuring a Presence (BLF) key for a colleague on a Mitel 6930 (or any RingCentral-provisioned desk phone), the system only allows for a standard extension number. There is a critical need to allow DTMF characters, specifically the double hashtag (##), to be prepended to the extension within the Presence field.Current Pain Point:
Users want to perform a One-Touch Cold Transfer.If a user manually programs a Speed Dial on the phone as ##[Ext], it works perfectly.
However, if they use the Presence feature via the Admin Portal,…
2 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
24 votes -
e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
Ability to Choose How Incoming Calls Are Handled When Call Waiting Is Disabled on Dedicated Fax Extension Using an ATA Device
Currently, within the RingCentral system, when Call Waiting is disabled on a fax extension, any second incoming call is automatically routed to voicemail while the first call is active. This is the system’s default behavior.
The customer is requesting the ability to customize how incoming calls are handled when Call Waiting is turned off on a dedicated fax extension using an ATA device. Specifically, they would like an option to:
Play a busy tone instead of routing the call to voicemail
Play a custom announcement
Reject the call without forwarding to voicemail
Redirect the call to a different extension or…
2 votes -
Set the super admin to receive the Two-factor authentication code for the non admin users to login.
I want to implement a system where users can only log in if they enter a code provided by the admin, rather than receiving it via email. For example, when a user attempts to log in, the required code would be sent to the admin's email or generated within the admin portal. This approach ensures that only the admin can authorize user logins, maintaining strict control over access to the system.
3 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
2 votes -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
11 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
10 votes -
external directory numbers in dial by name directory
Have dial by name directory work with External Shared Contacts directory
2 votes -
Inherit Member "Ring Group" Settings for Call Queue Routing
Currently, when a call is routed through a Call Queue, RingCentral ignores the individual "Call Handling & Forwarding" (Ring Group) settings of the queue members. For users who utilize external AI assistants or automated answering services tied to their personal extension, this creates a major gap in coverage where queue calls go unanswered by the AI.
Proposed Functionality:
Provide a toggle within Call Queue settings (e.g., "Respect Member Forwarding Rules") that allows the queue to recognize and trigger external numbers or AI assistants added to a member's personal ring group.Use Case / Benefit:
Many businesses now use third-party AI…2 votes -
Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Set a designated line key for specific calls.
The customer wants to set available lines for dedicated calls without adding/assigning additional phone numbers.
Line 1 for direct calls.
Line 2 for call queue calls.
Line 3 for system calls.2 votes -
Call transcripts in reports
For admins: please enable reporting and link to call transcripts and notes/summaries in the same area where we can access call audio files
10 votes -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes
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