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3086 results found

  1. We contacted support to confirm if its possible to have a call queue set with a custom ringtone that the user will hear when answering the call, with this feature the user will know which call queue the call is from

    2 votes

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  2. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    39 votes

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  3. A feature for super admin users to access the AI content of other user extensions

    2 votes

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  4. Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.

    4 votes

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  5. We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
      Customers expect the…

    2 votes

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  6. Description:
    It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:

    When software or firmware updates were pushed to the device.
    When the device went offline or encountered connectivity issues.
    When the device reconnected to the system.
    Historical status changes or any relevant activity related to the device.

    This would provide better insight into device performance and help troubleshoot issues more effectively.

    3 votes

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  7. We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?

    5 votes

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  8. Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.

    2 votes

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  9. A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.

    3 votes

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  10. Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.

    7 votes

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  11. Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

    28 votes

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  12. Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.

    5 votes

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  13. Pretty self explanatory. Add schedule functionality to IVR menus.

    2 votes

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  14. We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement

    3 votes

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  15. Display the configured schedule without clicking the Edit button.

    Instead of displaying "custom" like in the attache screenshot, show the configured schedule.

    2 votes

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  16. We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools

    2 votes

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  17. Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.

    2 votes

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  18. I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well

    2 votes

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  19. We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.

    22 votes

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  20. We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page

    6 votes

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