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3038 results found

  1. To have the capability to apply a template where you can apply the customized RC App navigation Menu

    7 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. increase fax attachment limit to 50 to 100Mb

    21 votes

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  3. Call Routing Optimization: Ring Order Setup for 3-4 People

    1. Simultaneous Main Line Ringing: When the call is routed to the next-in-line number, the main line should continue ringing.

    Current Issue: Once routed, the main line stops ringing.

    1. Immediate Routing on Engagement: If the main line is busy, incoming calls should route directly to the next-in-line number, bypassing the wait time. But the main line user must also be notified.

    Current Issue: Calls keep ringing on the main line and are transferred only after the wait time protocol.

    2 votes

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  4. For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.

    2 votes

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  5. Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue

    Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.

    Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec

    Brand…

    2 votes

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  6. To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.

    3 votes

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  7. Add the ability to disable Ext to Ext automatic recording so only external calls are recorded. All or nothing does not work for all customers.

    2 votes

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  8. The customer wants to see an option where the missed calls are already called back so they can download them.

    2 votes

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  9. Call routing with caller ID tag

    Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…

    2 votes

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  10. Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).

    33 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.

    3 votes

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  12. Deactivate active user extension immediately without using filter section on the Admin Portal

    2 votes

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  13. We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.

    14 votes

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  14. To have the option to make the availability status either red or green, removing the offline or invisible status from users?

    2 votes

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  15. The ability to turn on and off an Automatic Call recording announcement per extension or group.

    6 votes

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  16. Call logs or Reports that will show what was dialed from the Dial by Name Directory

    2 votes

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  17. Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.

    2 votes

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  18. It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    32 votes

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  19. separate call recording greeting per site

    2 votes

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  20. Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.

    2 votes

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