3951 results found
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Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
9 votes -
Centralized, reusable business-hours and holiday schedules for users and call queues
Summary of the request: The customer wants to create multiple company-wide business-hours schedules and holiday schedules in one central place. They want to assign these schedules to users and call queues. When a central schedule changes, every user and queue assigned to it should update automatically.
Current behavior and gap:
- Business hours and holiday rules are set per user, per call queue, or per site.
- The only alternative is applying templates.
- Templates don't work for this customer's call queues. Each queue forwards voicemail to a different external voicemail destination, so a template would overwrite them all with…2 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
188 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Add “Mark Message as Read Once Emailed” to Call Queue Voicemail Notifications
Current Behavior
The “Mark message as read once emailed” option is currently available for individual user voicemail notification settings but is not available for Call Queues.Requested Enhancement
Add a Custom Settings or Advanced Settings section to Call Queue voicemail notification settings that includes the option to automatically mark a voicemail message as read after it has been successfully emailed to the configured recipients.Business Value
Call Queue members often rely on email notifications to review voicemail messages. Automatically marking a voicemail as read once it has been emailed would:- Clearly indicate that the voicemail has already been distributed for…
2 votes -
Account-Wide Firmware Update Push for RingCentral-Managed Desk Phones
We would like the ability for administrators to trigger an account-wide firmware update for supported desk phones, particularly RingCentral-provisioned devices such as Poly VVX 450, Poly VVX 250, and other phones purchased through RingCentral.
Currently, firmware updates may require individual device actions, scheduled updates, or waiting for automatic deployment. An administrator-initiated bulk firmware update would allow organizations to quickly deploy important firmware releases across all eligible devices.
Business Need:
This feature is especially important when firmware updates include critical security patches, vulnerability fixes, stability improvements, or compliance-related updates. Having the ability to push firmware updates across the entire account would…4 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
6 votes -
6 votes
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Custom/Healthcare Booking Integration (e.g., OceanMD) in AI Receptionist
We operate in the medical field and use OceanMD as our primary appointment scheduling and EMR tool. Currently, the AI Receptionist only supports a limited set of native booking integrations (about 6 platforms).
Proposed Enhancement:
Support Custom / Third-Party Booking Tools: Allow clinics to connect external EHR/EMR platforms (like OceanMD) directly to the AI Receptionist.
Extend "Collect Appointment Request" Functionality: Allow the AI Receptionist to collect patient details/requests during a call and seamlessly push that structured intake data into custom booking tools via webhooks, API, or direct integration.
Business Value:
Medical practices and specialized clinics rely heavily on healthcare-specific booking…2 votes -
Remove Disabled License Deletion Option When Removing a Number from Auto Receptionist
Current Behavior:
When a customer removes a phone number from the Auto Receptionist, the system displays two license management options:
Keep license(s) with no effect on billing
Delete license(s) and update billing in the next billing cycle — This option is currently disabled (grayed out) and cannot be selected.Requested Enhancement:
Remove the second option from the user interface entirely instead of displaying it in a disabled state.
2 votes -
Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Custom Rule for Email Notification
I would like to turn off the email notifications at certain hours and days of the week.
5 votes -
Voicemail and DND greeting
Allow the feature when customizing voicemail to synchronize with the do-not-disturb greeting without requiring the greeting to be uploaded twice for both voicemail and DND.
15 votes -
Granular Permissions for Individual Site Management Features
Currently, the Site Management permission in the RingCentral Admin Portal does not appear to provide granular access controls for individual features. Administrators need more flexibility to assign permissions based on each user's responsibilities.
For example, an administrator may want to allow a specific user to manage Multi-Site Call Forwarding while preventing access to Call Queues, IVR Menus, Prompts Library, and other Site Management settings.
I would like to request the ability to configure permissions for each feature under Site Management independently, rather than granting access to the entire category.
Requested Functionality:
Allow administrators to grant or restrict access to individual…
2 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
RingCentral Fax Cover Page Customization Options
Option to Suppress @rcfax.com Domain Suffix: Allow admins/users to set the TO field to display strictly the destination fax number (e.g., 0357598508).
Complete Omission/Removal of Disclaimer: Provide a toggle switch or setting within Cover Page Settings to:
Completely omit/turn off the automatically generated confidentiality disclosure.
If total removal is restricted, allow reducing its font size and visual prominence to a minimal footnote level.
2 votes -
Ability to configure SSO or Direct login at a role level or extension level
We would like to have the ability to set the login type at the extension or a role level.
1 vote -
Enable Bulk Editing of Notification Email Recipients
Feature Request Title:
Allow Bulk Update of Notification Email Recipient Settings for Multiple UsersProduct Area:
User Notifications / Email Notification Settings / Admin PortalBackground:
During Case 3287423, a customer, Jussara, reported an issue where notification emails were not reaching the intended recipients. The investigation identified that the notification recipient setting could be changed from Customer Recipients to Default Recipient as a workaround.Currently, administrators must access the notification configuration and manually change the recipient setting for each affected user. Updating users' email addresses through templates or spreadsheets only modifies their profile information and does not update the notification…
2 votes -
Option to Require Full Greeting/Announcement Playback Before Accepting Keypad Input (Disable Dial-Ahead)
Currently, when a caller reaches our Auto-Receptionist or an IVR menu, they can immediately press a key or dial an extension to bypass the greeting. While "dial-ahead" is useful for frequent callers, there are specific scenarios where it is critical that the caller listens to the entire audio announcement before the system registers any keypad (DTMF) input.
2 votes -
Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default
Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.
It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.
4 votes
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