3814 results found
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Per-Device Time Zone Configuration for Single Users with Multiple Desk Phones
Currently, when a single user is assigned multiple desk phones across different geographical locations, all assigned devices inherit the primary user's profile time zone (e.g., Eastern Standard Time / EST).
Problem:
For users managing or using multiple desk phones stationed in various regions/time zones around the country, secondary devices display incorrect local times. This leads to confusion regarding local call timestamps, meeting times, and daily device use at those remote physical locations.Proposed Solution:
Enable administrators and users to configure individual time zone settings per assigned physical hardware device, independent of the primary user's account time zone.Hardware-Level Override: Add…
2 votes -
Custom Role (Prevent user to delete a phone number on the account and still have access to phone numbers to edit or reassign to other users)
Could it be possible to remove the ability to delete phone numbers for all roles except for the Super Admin role?
We have some custom admin roles for administrators to be able to manage our sites and they have the ability to delete phone numbers which we would like to prevent from happening1 vote -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
the ability of the SMS Recipient to receive email notification if someone send a text message to the main line
4 votes -
Comprehensive Phone Number & IVR Routing Report in Analytics
Problem:
Right now, there’s no quick way to audit where all our phone numbers (DIDs) actually route. Admins have to click into every single number or Auto-Receptionist individually to see if it leads to a User, Call Queue, Shared Line, or nested IVR menu. During audits, line changes, or troubleshooting, this manual process takes hours and creates huge risks of missed calls or dead ends.Proposed Solution:
Add a centralized, exportable Phone Number Routing Report under RingCentral Analytics (or Company Numbers) that displays:Phone Number & Label: The dialed DID or Toll-Free number.
Primary Endpoint Type & Name: Direct view…
2 votes -
Company-Wide Auto Recording: Ability to Customize or Disable the Recording Pause Announcement
We would like to request the ability for administrators to customize or disable the audible "Recording Paused" announcement that is played when a user manually pauses an automatically recorded inbound call.
Currently, when Company-Wide Automatic Call Recording is enabled and a user manually pauses the recording, RingCentral automatically plays an announcement informing all participants that the recording has been paused. At this time, there does not appear to be an option within the Admin Portal to modify or disable this announcement.
Requested Enhancement:
Add an Admin Portal setting that allows administrators to:
Disable the "Recording Paused" announcement.
Customize the announcement…2 votes -
Align 'Total Included SMS Usage' on the Usage View on the Admin Portal
According to https://www.ringcentral.com/support/new-sms-rates.html, the registered SMS rates for inbound and outbound SMS, effective May 30, 2026, are at $0.0119 per segment.
The current allocation shown on the portal is stuck at $260.10. It should be $364.14. This sample is for 306 RingEX licenses.
For management and actual usage purposes, this should be updated.
2 votes -
Easier way of reassigning the site of a multi-user device
Easier way of reassigning the site of a multi-user device. Currently, the only way to change the site of a mutli-user device is to unassign first.
2 votes -
Add Per-User Toggle Switches for All AI Features in the Admin Portal
Summary:
Enhance the RingCentral Admin Portal by providing individual toggle switches for all AI features at the user extension level, similar to the existing controls for AI Assistant and Automatic Call Notes.Business Need:
Currently, only AI Assistant and Automatic Call Notes provide administrators with the ability to enable or disable the feature on a per-user basis through toggle switches in the Admin Portal.During a customer engagement, Tier 3 enabled the Closed Captioning feature for the tenant. However, the customer expected the ability to selectively enable or disable Closed Captioning for specific users as a Super Admin.
To validate…
2 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
27 votes -
ability to turn off automatic call recording during calls
Option to turn off the automatic call recording during calls
3 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes -
Forward Ignored Call Queue Calls Directly to Voicemail
Overview:
Introduce a call handling option that allows call queue calls to be sent directly to voicemail when a queue member chooses to Ignore the incoming call.Current Behavior:
When a call queue member selects Ignore, the call continues ringing and is re-presented according to the call queue's routing rules.Requested Enhancement:
Provide an option for administrators or users to configure ignored call queue calls to be forwarded directly to voicemail instead of returning to the call queue and continuing to ring.Benefits:
Reduces repeated ringing for calls that the user intentionally declines.
Improves user experience and call management efficiency.…2 votes -
Custom Report Filter
We'd like to create a custom report that lists the numbers that have been transferred multiple times or have called our numbers multiple times in one day.
2 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes
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