853 results found
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Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
2 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
transfer the IVR calls to external numbers
The caller wants to transfer the IVR calls to an external number without pressing any key presses without any option as the prompt plays once.
5 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote -
Voicemail PIN number takes about three hours to change on the Mitel phones.
Voicemail PIN number takes about three hours to change on the Mitel phones.
Please change this process to be faster then three hours.Thank you.
1 vote -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
4 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
Sent to Voicemail or answer it using a deskphone option
Ability to choose whether calls are routed to voicemail or answer it when someone called in to the main number using a deskphone.
2 votes -
Delegated line for IP Phone
I'd like to apply a template and set a Delegated / Shared Line, but I don't see a template available for VVX250.
2 votes -
Park call routes to voicemail
Allows Park Calls to automatically forwarded to the voicemail after exceeding the time out minutes
3 votes -
Display inbound caller id when a call is placed on hold and the phones has shared lines configured
Display inbound caller id when call is placed on hold in a shared line configuration.
2 votes -
Phone device that automatically pick up calls
Phone device that automatically pick up calls
1 vote -
Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
6 votes -
Voicemail to text to have an option to allow profanity
Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off
3 votes -
Polycom VVX 450 Auto login
need to autologin/keep a user (for a conference room) when the phone restarts
1 vote -
call recording rules
It will be more efficient if we have a call rule to record specific calls from specific phone number
1 vote
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