2849 results found
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https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017666-domain-control
Option to separate the two email domains for the "External Guest Settings- Domain allow/block list" from the RingCentral app/web app on the single line
16 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Add Dinosaur Emojis to RingCentral Chat
This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)
169 votesNow live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
Admin ability to disable the AI feature on company account.
Admin ability to disable the AI feature on company account.
3 votes -
Ability to disable File Upload Feature in RingCX Digital Chat
Requesting an option or ability to disable the file upload feature in RingCX Digital Chat, as it poses significant security risks such as malware, spyware, and numerous other threats.
1 vote -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
60 votes -
Downloading multiple PDF files on fax machine
Customer would like to have the option to download multiple PDFs from their fax machine
6 votes -
Incoming 2nd call to be forward directly to user/third party number/ call queue
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
7 votes -
AI Notes/Transcription for CRM Loxo
AI Notes/Transcription should also work for Google extensions and for CRMs like Loxo.
1 vote -
email client in RC app like Zoom
Would it be possible to bring an external email client into the RC desktop application to check and send emails from the client without having to go to a different email client. The Zoom application doe s offer this feature.
1 vote -
request to mute participants on conference call
request to mute participants on conference call so management can join the conference and can talk without other participants hearing the conversation
1 vote -
The ability to choose to which call to answer when 2 calls came in at the same time.
The customer is using the Desktop App to receive calls.
He is a member of a call queue.
Concurrent calls per member is 5 calls.
-Current behavior-
When a call came in. The first call must be answered first for him to see the second caller.
-Proposed feature-
Ability to choose which call to answer when 2 calls come in at the same time.1 vote -
Able to select default region in the RingCentral mobile app
Able to select default region in the RingCentral mobile app. Currently we can change the region but after sometime or closing the mobile app it will revert back to UK/US. I want the region we select be the default.
1 vote -
Increase Retention Period for Sent Faxes
Currently, the retention for sent faxes is set for 30 days. It will be beneficial if this could be stored longer as the email transmission results notification does not contain the actual fax file attachment
81 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
18 votes -
Ability to Sync the details (ext. number & ext. name) of all RC extensions to MS Teams Direct Routing
Current Behavior:
RC extension number shows up as 'external' on MS Teams app when users dial the extension number.Desired Behavior:
RC extension's number and name to sync to MS Teams app so users can easily identify the each other.3 votes -
Email notification if agent is logged out from RC App.
To send an email notification if a user is logged out from the RingCentral App.
3 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you1 vote -
Shortcuts
Allow the app to interface with Apple shortcuts to allow automation like turning app calls silencing off and on based on physical location.
1 vote
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