3105 results found
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Red Dot Notification setting for the RingCentral Taskbar Icon
It would be great if a setting can be added to change which notifications cause the RingCentral Taskbar Icon to have a red dot.For those larger companies that have company wide Teams, it would be ideal to have a setting where the Red Dot Taskbar icon only appears when receiving a direct message or just selected users. Without this, having company-wide Teams causes the Red Dot to appear in the RingCentral logo in the taskbar almost constantly and is useless in knowing if someone is trying to reach out to you. If RingCentral is looking to attract much larger corporations…
8 votes -
Call Wait Pop-up or Notification
If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.
5 votes -
Removal of "tips" popups
The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls
16 votes -
Display My Caller ID while on a call
In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…
1 vote -
Include Property ware to Integrate with Ring Central
Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.
1 vote -
Organizing Manage queues & Caller ID
I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.
3 votes -
Allow text messages with email address under new SMS policy
I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…
7 votes -
Please add slider bar for voicemail
We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
3 votes -
Showing available when connecting to a call
Currently when we make a call out to someone, the status shows as available until we are connected to the other person. This should show as "on a call" during this time as well. Sometimes we have receptionists looking to transfer a call and they see we are available when we are actually on the phone.
2 votes -
Automated Text Responses
This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.
5 votes -
Money ring tone like it shows in notifications
I would like the money ringtone to sound when my phone rings with a business call from my forwarded ring central account. It is available for notifications but not for a ring tone.
2 votes -
Troubleshooting - save logs more than 48 hours
Support technicians always asked for call samples/logs that occured within 24-48 hours because they will no longer show on the RingCentral records. This is causing delayed resolutions to multiple issues that are being experienced by the users.RingCentral could have the logs to save logs that are more than 48 hours to troubleshoot the cause of the issues reported on the calls.
2 votes -
adding custom fields like social media urls in the user profile section
I have users asking for the ability to add their social media urls to their profiles. Admins should be able to add custom fields like Instagram, TikTok, Twitter and LinkedIn to the user profile section. Right now you have Name, Email, department, company, phone number, website these are very basic.
2 votes -
Don't use the name I use for my internal org on your public facing boards
Surprised that I'm sharing my internal name with this board. Glad I wasn't announcing the days of my PTO when I posted my last idea. This strikes me as a violation of privacy, RC. I'm not one to get worked up, but I'd strongly advise you to do something about that. At least give posters a way to edit how their name appears on posts.
2 votes -
Ability to mark Text as "Read or Unread" using Office@Hand Unified App (Desktop Version or Web Version)
When going to the text tab in the Office@hand desktop app and clicking on the three dots , User is not getting the option to mark the message as "Read" or "Unread" , they only see that option in the mobile app
1 vote -
Add tags to messages
add tags to messages so we can able to search messages via tags
1 vote -
Video meetings sync to events on calendar
scheduling video visits either for oneself or for others showing on the calendar events in the workspace if scheduled in google workspace. Having an overall look of upcoming, current, or future all at once instead of a listed view.
1 vote -
Simple transfer of iPhone contacts to RingCentral app
I need to transfer all my contacts from my iPhone into the RingCentral app in one simple action.
6 votes -
Text message auto reply
Hello. I am trying to determine how to create an auto reply to incoming text messages such as “not authorized” and to email my official email address instead of texting informally. I do not want to completely disable incoming text messages because some carriers do not let their users know that the text message they were attempting to send did not go through. I just want the ability to auto reply with instructions on which email address to formally send correspondence because I do not authorize correspondence via text messages.
1 vote -
Allow hiding extensions for different sites
Allow admins to hide the extensions of specific sites from other sites to prevent accidentally transferring calls to the wrong site
3 votes
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