3261 results found
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Increase ease of access to number pad when on a phone call.
For users who deal with a lot of phone menus it would be very nice to either have an option to default to number pad when calling or have a keyboard shortcut.
2 votes -
Block one on one chat between extensions
Admin must be able to control whom to allow and whom not to allow to chat one on one.
4 votes -
Able to Receive Multiple Calls if A Member of a Call Queue
We would like to be able to see calls come in through a call queue even if the user is on an existing call.
6 votes -
Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
2 votes -
Easily add Contact Center numbers and RingCentral IVR extensions to the company directory
We would like there to be an easy way to add numbers or extensions to the company directory so that our agents can easily search and call or transfer calls to the number/extension.
12 votes -
Headsets that Work with RingCentral App
My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.
2 votes -
Ability to Forward voicemails to another extension
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct extension, preferably with the option to add a little message of my own before the voicemail like "hey, this is actually for you" and then the message plays.
7 votes -
Text (side notes)
This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
1 vote -
Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App
Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
8 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
12 votes -
Add a way to auto-download call/meeting recordings
I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.
4 votes -
Put the status icon back on the right or give us the option to move it
I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.
4 votes -
Phone Status on the Taskbar
Is there a way that you can make the status(available, do not disturb, invisible) reflect in the RingCentral icon on the taskbar - green, red, or gray dot?Sometimes I'd go on Do Not Disturb to wrap up a ticket after a long call. There'd been a few instances where I forgot to change back my status to available since I have RingCentral on the background. It would be super helpful to see your current status by looking at the icon on the taskbar.
12 votes -
Don't need a DID to have a phone or make an external call
Other provider solutions do not require a DID to be assigned to an extension in order to use a desk phone or make external calls. There must be some way to provide this functionality in RingCentral in the future.
1 vote -
Ringcentral App for shared line
Please include RingCentral app for sharelines
1 vote -
RingCentral App to allow more than one ticket to be related to in call log
The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case)In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to" This call should be reflected in both cases and not just one option.
3 votes -
Enable "USE HD for My Video below Gen 6
User doesn't have "Use HD for my video." on his Jupiter app and web app.Device: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"Use HD for my video is not available on desktop app and web app on customer's end.
Settings > Video meetings settings > Video > "Use HD for my video."1 vote -
Add shared line to 3rd party phones
Allow to add 3rd party phones on shared line.
1 vote -
Launch an External App or Website for Incoming Calls - Optional on Answer
Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was away from my desk. We need the ability to 1. change this to work on answer instead or 2. choose - a popup comes up and says - launch? Or something like that so I can choose to ignore it (nothing happens), I click "not now" and the pop…
4 votes -
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
59 votes
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