2968 results found
-
Improve Chat Bot Functionality
Chat bot has yet to be helpful at all for me. Please improve the functionality so it's useful, or at least have it connect properly to a live agent instead of sitting blankly after that's requested.
1 vote -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
40 votes -
Add a second emergency address
Users who regularly work in different locations would like to be able to save at least 2 addresses in the system that they can choose from for their Emergency address. This way they would not have to keep typing in the addresses as they switch locations throughout the week. Thanks for considering this request.
6 votes -
Enable display of scheduled meetings in desktop app
Current situationCurrently when in the separate external 'Meetings' and app we schedule a meeting for a future time that meeting shows under the 'Meetings' tab at the bottom of the screen. Clicking on a meeting shows the full details and information about that meeting - including the ability to download a '.ICS' file.New desktop app and problemThe new RC desktop app (formally called 'Glip') allows you to schedule meetings but after that they are not shown anywhere.The RC official line is to link your RC account to 'MS Outlook' or 'Google Calendar' to keep track of scheduled meetings but…
18 votes -
Tab for customers contacts
It would allow my company team to share contact information for customers including notes
2 votes -
messaging more like iMessage
It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.
3 votes -
Automated Text/SMS Response
It is very surprising this isn't already built in and would be a crucial feature. EX: When out of office, being able to alert any inbound calls/texts that you are out of office and provide any other contact details. Any other Phone SMS app/device has this feature so adding it would be greatly appreciated
45 votes -
Option to schedule a text for a later delivery
Would like to be able to schedule a text to be sent later. Example: Want to congratulate a person on starting a new job on the day they start their new job.
14 votes -
HUD list add own Tabs at top to group people listed
It would be nice to organize your HUD list with tabs at the top. The system automatically adds a tab for Park Locations. It would be nice to be able to add your own. For example: We would want to divide our departments. One tab called Parts and be able to list all of our parts people.
9 votes -
Option to increase number of active calls handled
Support site KB ID:51892 - says that nine/9 simultaneous calls can be made or receive but some users would like to have more than the said limit.
1 vote -
Bulk User Upload prerequisites/requirements
Bulk User Upload will encounter problems when certain requirements are not completed.Bulk Upload User prerequisites: • Emergency Registered Location (ERL) E911 address • Make use of the unassigned extension first • Always get the fresh Bulk User Upload template from the web portal to prevent instances of a corrupted template Perfect world these prereqs would be the error message, saying these things need to be done first, as this would provide the customer information they need at the time they need it.
3 votes -
Call waiting for direct calls
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the Voicemail. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
35 votes -
Improve your support web site and standardize your support practices with a customer focus
I am continually frustrated dealing with your support site. Your service can make or break your customer relationship and impact customer retention. There are many improvements needed to the support site and case handling. Here are my suggestions for improvement: Keep cases visible on support portal when escalated. Some cases disappear from the list in My Case Portal when escalated. Do not allow support representatives, including tier 2 and above, to change the Case Subject and/or Description on cases. Do not allow cases to be closed without entering a resolution that is visible to the customer. Allow customer comments to…
2 votes -
Option to minimize video meeting without it disappearing on the screen // Mac User
Is there anyway we can add a feature in a video meeting, on desktop, and minimize the video so it "sticks" so I can multitask?
In the old version you would click the minimize button on a mac and the video would "stick" as a small screen and then you could multitask.6 votes -
show presence inside "Search" bar
right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user
1 vote -
Ensure that side panel doesn't cover main chat area
The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for the first 2 years or so that I used RC; it just began on 2/22/22. Prior to that date, the window allowed both panels to be fully visible, regardless of app window width.
3 votes -
ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting
Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail
1 vote -
SMS on/off settings
I enjoy using the Ring Cental texting option on my phone/desktop during work hours but I do not want to receive text messages after work hours. I would like to have a setting that would allow me to only receive text messages during a particular time (IE: 9AM - 5PM similar to the phone setting). If I am unable to do this, I will have to stop using the app for this purpose.
5 votes -
macOS Universal Application - Apple Silicon M1
Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.
35 votes -
Remove or disconnect the added HID headset from RingCentral app
Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.
1 vote
- Don't see your idea?