2967 results found
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notifications for texts and phone calls decoupled
Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.
2 votes -
Hide/Disable Resource Center from RC App
Although the intent is to empower our users, we as a Firm do not want our users to do self-help. We want to be able to manage what our user community is able to do. We request that the "Resource Center" allow clients to control by hiding or disable the option.
2 votes -
Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
9 votes -
Add captions for phonecall
Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology
6 votes -
Text to 800#
We would like to be able to receive text messages and voice calls on our 800# and have that 800# (extension) forwarded to an individual's or group of individuals' cell phones.
1 vote -
Customizing Personal / Business Call after hours
Would like to check if our system can detect a personal or business call.An identifier to segregate personal and business calls directly on the RC App
4 votes -
Please develop a "simple mode"
Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust).things like dialer, messages, favorites, hud need to be accessible with a single click.hotkey: please allow for a single hotkey to pickup calls, also, allow for calls auto answer.
18 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Online Status on right shelf
Add Green, Red and Grey status to the profile icons on the right side shelf within teams
1 vote -
Add orange status to RC app
In RC App, we have green status for "online", red for "DND" and grey for "Invisible"We need orange/yellow status when the user is absent or away from his PC
5 votes -
Ability to disable Glip/Messaging and Global app control
Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.
8 votes -
A Better USER Interface - Fixing Vacation Message Setup
Hello, I think one of the most problematic things about Ring Central is that the user interface was designed by/for tech people, not typical end user. When making any user interface, you must design for the least technically skilled. You must walk the person through, and use simple, concise, explanations of what you are doing with them. Ring Central has a massive amount of options that instantly overwhelm. This needs to be fixed for the purposes of what a typical, day to day need would be, for the front line user. Currently it can be up to 8 steps just…
2 votes -
Text confirmation for 2FA/MFA - Multifactor Authentication
Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont have access to email at the moment. For desktop and Chrome app please. Or Mobile if applies.
3 votes -
Add Home Screen with Favorites or HUD to Android and iOS app
currently when I want to call a co-worker from the Android/iOS app I have to either memorize their extension, search their name in our company contacts, or scroll through the company contacts to find them.Adding a Home Screen or even the HUD from the desktop app would allow me to call my most commonly contacted people without taking the extra steps of finding them.
6 votes -
Private Messaging to a Team
I would like the ability for anyone in the organization to send a message to my Service Desk team, that would only be visible to the sender and the team. I want the user to select the team from the directory, and I want my Service Desk Team to all be able to all respond to messages sent to team.Right now the only way to accomplish this is to have every employee create a message to each individual on my team.I don't want to use a team that everyone is a member of since some communications with the Service Desk…
2 votes -
Meeting Invite Template Customization (Google Calander)
Problem StatementsThe default RingCentral meeting invites template for a scheduled RingCentral Meeting for Google Calader is not usable at all.It provides a very long list of iPhone specific access numbers; irrelevant in most of our meetings;It provides a very long list of local access numbers -- I have to delete most of them to make my own local number standout;The overall look of the template is not professional enough for our use.I want one link "Click here"I have the entire sales team wasting time correcting the default message. SuggestionBest option: Let the user customize his own template.This request had 160…
2 votes -
Detect network when the app launches and set emergency location based on that rather than the user having to manually set it every time
Cisco Jabber recognises your location based on network info. If it's not a network it recognises, it asks you to define a new location. For example, if you're working 2 days in the office 3 days at home, then once you've added those two locations, it automatically recognises where you if the app uses that location to set the emergency location then it saves the user having to do it manually every time they log in and they can't make a mistake.
7 votes -
Options for Incoming Call Display
To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)
14 votes -
RingCentral app doesn't display company name on inbound call
I have "personal" contacts in the RingCentral app (not synced from Google etc). These are often just added from the call history, then I add a company name.If one of these contacts calls, the company name doesn't show on the inbound call popup (or macOS notification). The company also doesn't show in the Personal contacts list.On the mobile version of the app, it shows the company name for inbound calls, and in the Personal contacts list, so this seems to be a bug specific to the desktop version.The work around I've found, is to just put the company name into…
9 votes -
Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
15 votes -
Recurring meeting option
With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
23 votes
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