2789 results found
-
Switch link when suggesting someone responds via RingCentral app
When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is here: https://app.ringcentral.com/phone/sms . The link in the email notification cited above takes you to "Ring Central App Gallery". I'll trade you my kingdom for this streamlined simplicity ;p).....
4 votes -
Allow Use of any Number as Caller ID by Any User from Any Site
We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.
19 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Links within Team Profile should be clickable, not text
Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
7 votes -
Show total number of voicemails on RingCentral App
Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.
1 vote -
Toll-free MMS Enabling
User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.
36 votes -
Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App
We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do this in the App or the Web Portal.Chat support also said of a "team" a super-admin is not by default an admin -- and I had to have a random employee who setup a team give me team access so I could delete it since it wasn't necessary.
3 votes -
Want to monitor Duration of Status
I want to monitor Agents breaks Duration In the (Share Status)
2 votes -
Simplify call forwarding procedure
It would be great to add a button on the app or dial pad that allows unconditional call forwarding by pressing it and typing a name or number. That way users can change forwarding state and destination quickly, rather than go to the service portal and change it each time.
9 votes -
Change the color of the "green" available light/icon to a brighter shade
Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see
3 votes -
Desktop Version (mac) - Shrink columns under Tasks to show more of "Name"
There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.
1 vote -
Allow user to easily recover a deleted voicemail.
Useful if user accidentally deletes voicemail
7 votes -
Add Contact Profile Photo in the Windows App and Android App
I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.
3 votes -
Sort participant list by various options
Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.
4 votes -
ADD Text to speech option inside Auto Receptionist
I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built in box there to type Text to speech instead of doing the lengthy workaround of TTS via IVR menus - specially when they don't want to do key presses or select extensions - but just do a Company greeting via text to speech.
4 votes -
Include Team Description in right-hand sidebar of Mac Messaging Client
I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful info and links for the room) is no longer there. Seems you can get to it by way of the three dots in the upper left but that is far less useful than having it right there upon arriving at the room.It would be incredibly helpful to have that back for immediate orientation for folks joining a room.
10 votes -
Ability to print an entire text thread
I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.
16 votes -
Bell Schedule Tones and Alarm Tones
Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.
1 vote -
Add option to 'block and delete' phone numbers
It is more efficient to block and delete a phone number with one click, instead of one click to block, then one click to delete.
3 votes -
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
Requesting to have a feature to hear engage tone/busy tone if the user has a call.
3 votes
- Don't see your idea?