2814 results found
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Dialing phone numbers doesn't automatically add dashes
It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
1 vote -
Dialing a number containing letters or words doesn't automatically convert to numbers
In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
1 vote -
Team pickup call using Glip
Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.
2 votes -
Extension Text Task Assignment
Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…
2 votes -
List Queue lines as "Queues" on the app rather than "Direct"
Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.
1 vote -
Put back HOLD button on Glip phone pad
The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
1 vote -
Fix links to not break when there's a parenthesis
JIRA urls have parentheses in them sometimes, but pasting this into Glip produces hperlinks that don't work because Glip thinks the final parenthesis is theirs. Please figure out a way to not break the link when it contains its own parens
1 vote -
Segregation of contacts on Apple iPhone and sort via Last Name/First Name
To categorize my contacts in different categories
1 vote -
Give administrators the ability to switch of the RC App " App status"
When my RC app is minimized in my mobile phone screen or the mobile phone is on standby, the RC"app status" is grey (invisible). This "app status" in displayed to other agents when they try to transfer a call to me. This is confusing for them. Only when I open my app does my true"User status"(available, in a meeting, do not disturb) displays to other agents.
3 votes -
Sales/Lead Dialer
It would be nice to be able to upload a list of leads/contacts (from csv or other format) to be dialed in succession without the need to key in each individual phone number at the beginning of each call.
2 votes -
Nicknames
There should be another field in account creation for nick names. This would be helpful for people who wish to go by something other than their legal name.
3 votes -
Change defualt time zone in ringcentral scheduleing
The reason we want this change is so that we don't have to remember to the change the time zone all the time when creating lots of meetings.
1 vote -
Multi-select participants to create team
Or any faster way (like drag-drop) to create a large team without having to type every name/adress. And it's really difficult to know who you already added since the name is not greyed when you typed a name.
1 vote -
Handle missed calls option - Add the ability to return caller to the staff member that transferred it
If "Take message" is not enable, when they have the option o transferring the caller to a group or to disconnect the call. Obviously discounting the call is bad customer service, however transferring to a group is not always the best option. WE would like another option added which will allow the called to be transferred to the staff member that first transferred the call
4 votes -
Eliminate the 60 line limit on texts from Desktop App
There should not be a limit of 60 text message lines on the desktop when the phone app is not limited. They should match for seamless transition at any time. This is a very annoying but simple problem to fix.
2 votes -
Operator Extension
Adding option to change Operator extension in RingCentral App
2 votes -
Enable SMS for New Zealand numbers
Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.
3 votes -
Ability to clear individual @mentions in @mentionfeed
Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on.Possible solve: Allow me to X out or say "read" for each, and those would disappear from that feed. Then there could be a second view of that feed that includes all - you could toggle between "Action Needed" and "All."
1 vote -
Call popup suggestion in Glip
When messaging in glip, if both parties have messaged each other a lot within a given timeframe, then glip pops up a suggestion to have a call immediately instead. If both parties are happy to do so, it immediately connects a call. Hopefully increasing productivity and the chance to speak to a face too
1 vote -
Add resend button to fax process
After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
3 votes
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