3066 results found
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Persistent presence 'dots' on Messages/Team chat/Contacts windows.
Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…
8 votes -
contacts on rc phone and rc app not synchronized
contacts on rc phone and rc app not synchronized - some contactcts doesnot reflect on rc app on mobilecu retype and save the existing contact on the rc phone and it auto update on rc app on mobile
5 votes -
While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having ...
...to toggle over to the Messages tab.. While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
1 vote -
Add additional phone number to saved contacts
Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!
1 vote -
Fax Success Rate Data
Provide a metric to measure how often faxes are successfully sent
1 vote -
Make RCV Recording capabilities to the a role based permission
LPL needs to be able to define RCV recording capabilities on a per role base. For the majority of their users, they need to have it shut off because they are in the FinServ sector.
7 votes -
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigate every time they want to toggle between pages or open the app each day.
2 votes -
google chrome extension integrated with RC app web version
requesting for google chrome integration for the RC app web version in terms of templates.
3 votes -
Change from top-posting to bottom-posting in conversation streams
The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.
2 votes -
Transfer Ring Central Text to private cellphone
I would love to have the ability to transfer my Ring Central texts to my phone when I'm out of the office
2 votes -
Outbound call from deskphone when double-click number in call history on desktop app
Currently, if you double-click a phone number in the call history on the desktop app it initiates the call via the computer. Looking for method where it will initiate the call on the desktop phone instead. Need to use desktop phone for the call and have ability to mute computer so that other applications are not interrupting the call (also preference to use the phone for speaker phone mic). Only option I've found so far is to instead manually type phone numbers, which is inefficient compared to other tools used in past.
1 vote -
rc app mobile keypad sounds
please add a feature to disable the keypad sounds on RC app mobile for Android and IOS
1 vote -
Retain prior "Status" text in history after user Changes their Status
If you set your status for your extension, it displays it beside your name in the messages section. If you change your status, all prior messages also show the new status you enter. This doesn't necessarily work well. What your status is -now- should not be reflected in your previous messages before you changed that status. It should stay what it was at the time you send that message. If I had a status of "Working on fix for E-mail" at 5pm on May 10th, and I send a message to a Team with that status, it should keep that…
3 votes -
Tag Messages
It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
4 votes -
set retention period for RC App team messages by team
Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.
1 vote -
Allow forwarding of voicemails via the RC desktop app
I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.
17 votes -
Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Option to make your self unavailable for a particular queue while being a member of multiple queues
We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue.Currently, you can only set your status to either "available" or "unavailable" for all the queues in which you are member. This makes no sense...to be "all" or nothing".There needs to be a way in which the member can make themselves unavailable to receive calls from a particular queue while still receiving calls from the other queues in which they are a member.We only use soft phones and have no physical phones.PLEASE. We…
5 votes -
Make video calls HARDER to click accidentally.
Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
1 vote -
Add "Do Not accept call queue calls" to new RC app
If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
3 votes
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