2785 results found
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Customize Call Screening Prompt
We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!
2 votes -
Polycom Phones - Message Light on LE+HotDesk
When a user logs into a Polycom LE+Hotdesk phone and has unread voicemail, the message light does not come on. It only comes on if a message is received while they are logged in. Users do not know from the Polycom phone if they have unread messages left while they weren't logged in.
2 votes -
Change the Ring Central App messaging Font to a Serif Font
Those who need to tell if a l is a l or an I
2 votes -
Bring back gallery view for Files in RC Desktop App
The old version of RC Desktop/Glip used to show thumbnail gallery view when you viewed files. This make it extremely easy to find what you were looking for. With the latest version, you can only view as a list of filenmaes. Not useful if you're searching for an image.
1 vote -
Allow receipt of RingCentral call while on Android call without ending Android call.
Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
1 vote -
RingCentral desktop app (Mac) - Don't use system sound output for voicemail playback
In the RC App for Mac, the app uses the in-app Audio Sources settings for everything (audio calls, video meetings, etc) except for voicemail playback. Voicemail playback defaults to the Mac system sound output settings and cannot be changed. This design is problematic as it requires the user to either:Set the system sound output to match the Speaker Source setting in the RC App (e.g., a phone headset) so that all audio (RC and system) play through this single output; or Have calls handled via the RC Speaker Source (e.g., a phone headset) and voicemails played back via different source…
1 vote -
Import ics Calendar to RingCentral App
It would be great to be able to import a Calendar from an account that isn't Google or Microsoft. Importing an *.ics calendar file would allow us to better utilize the calendar presence feature. Similarly, it would be great to be able to schedule meetings to this calendar as well so that it better integrates with our internal GroupWise environment.
2 votes -
Would you be able to add two notification features?
Hi there!I am just hoping for a couple of usability upgrades for your platform. Primarily, I would like to be able to adjust notification settings across the whole organization for Teams App chats like I can for incoming calls, texts, and faxes. Currently each user has to change their own through preferences in the app.Secondly, I would like to be able to link these aforementioned App Team chats through email. Currently you are able to post via email, but I would like to be able to connect staff members to a Teams app chat via an email link.Generally, I am…
1 vote -
Revoke Agent Access to Delete Call Logs
Revoke Agent Access to Delete Call Logs - we do not want agents to have this kind of access as we would want to audit all of our calls
2 votes -
Dial Box Location
Every time I need to dial a number, I have to click the Phone icon at the bottom left, which reveals the Dial Text Box where I then paste the number I want to dial.Could you please put a copy of the dial text box at the very top left of the user interface, just below the company name heading? This will allow quick copy/paste and dialing on Return key being pressed.
1 vote -
Create a virtual room for podcast recordings
As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.
1 vote -
Avaya Cloud Phone should share status with MS Teams
We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa
1 vote -
Ability to Delete Video Call Notifications on the RingCentral App
We would like the ability to delete the video notifications in the direct chats on the RingCentral app for data retention purposes. Currently, there is only the option to 'Like' or 'Bookmark' these notifications.
1 vote -
Password History Restriction
The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over. This is a fundamental password security control and I'm hoping will be added in a future release.
1 vote -
Enable to push to answer calls on the unified app
Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone
1 vote -
Feature request:Presense for RingCentral Unified App
to identify if user is available to take calls using the unified app
1 vote -
Add Custom Roles to Standard Subscription Tier
Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.
1 vote -
Allow for both selected and fillable fields for status to be visable in the Bridge OC
Currently there is a field in Ring Central that allows for users to set their status to in a meeting or Out of office, as well as a fillable field where you can write notes alerting internal users of important details. These fields are unavailable to feed into the Bridge OC which does not allow for Reception team to easily identify where internal staff is without using a secondary tool and prolonging call hold or handle times.
1 vote -
Mobile Directory Filter
On RingCentral mobile, the contact/directory feature does not have the same abilities as on desktop. For example: On the desktop RC Phone app, I can filter by site so I can see all users in a particular site. Another example is searching on title. "Branch Manager". The mobile app does not see this information.
1 vote -
Answer incoming calls from Jabra Headset
I'd like the ability to answer and end calls with the Jabra Evolve 75 headsets. As it is currently, you can only answer or end calls from the desktop application.
1 vote
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