3232 results found
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Login to voicemail only extension from RingCentral app
Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.
4 votes -
Number mask received calls
We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.
5 votes -
Option to pause and unpause while in an on going call recording/masking
Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls
5 votes -
Change Main Site Name in Admin Portal
We have multiple sites. We can change all of our site names except for our headquarters (which the account is tied to). Like to be able to change 'Main Site' name to our City location.
9 votes -
customize fax download location
By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.
6 votes -
Add "Hub" to Office @ Hand windows app
The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App
1 vote -
Ring Tones / Waiting Music
Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
3 votes -
Enable the RingCentral App to use the *9 mute feature
Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.
2 votes -
Seperate integrations from the user who added them
Right now in RingCentral Application integrations are bound to the user who created them. This causes risk for our development teams as if someone departs the company who added a key integration, that feature breaks and will need to be recreated.
1 vote -
Export Calendar Items
Export Calendar Items
3 votes -
Monitored lines should ring on the RC mobile app
We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.
3 votes -
NEED to be able to delete glip-only users in the new RC app
With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the…
3 votes -
Google Assistant
For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via RingCentral.
5 votes -
Cell phone update
when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.
2 votes -
Forward voicemail messages only to a 3rd party phone number.
Would like to add the feature to forward only the voicemail messages to a 3rd party number, not calls included to forward.
4 votes -
User setting to show current call detail (phone number) or just presence status only in HUD
It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.
4 votes -
Static page | For not having to leave the ring
It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents.
This would help to avoid using other applications such as drive, trello, dropbox or web pages. So that we don't have to go out of the ring to do all our jobs.1 vote -
Adding Voice conference to All in one App just like Phone app
Currently users Can't use All in One app for Voice conference and calling Team (group) is not optimal when voice conference includes external parties.
2 votes -
Create Task associated w/ a call or sms
From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.
4 votes -
Video Mail Messages
With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.
3 votes
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