3170 results found
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Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
112 votes -
CIF version 2.0
CIF version 2.0 availability for Microsoft dynamics 365 download
3 votes -
Custom Tag Creation
Custom Tag Creation: Allow admins to create and manage a set of tags specific to their business (e.g., “VIP Client,” “Billing Issue,” “Demo Request,” “Tier 1 Support”).
Tag Assignment: During or after a call, users can assign one or multiple tags to the call. This can be done via the app or softphone interface.
Search & Filter: Tags can be used to filter call logs and analytics, improving reporting and insights across departments.
Integration Potential: Tags could be synced or pushed to integrated CRMs (like Salesforce or HubSpot) for deeper customer context and automation.
3 votes -
Job Diva Integration
Job Diva integration for RingEX and RingCX
2 votes -
Conference call line without a participate code
We want to use a conference call line without a participate code.
3 votes -
Disable cover page automatically
Customer wants to have a feature. Wherein, they remove cover pages automatically; without them removing them manually.
3 votes -
Ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
have the ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
1 vote -
Ability to search or view inactive/deleted users in the RingCentral app.
Ability to search or view inactive/deleted users in the RingCentral app. We need to be able to pull up inactive users in a RingCentral app user search. Currently, inactive users are not available in a search in the RingCentral app.
1 vote -
standard Android Push Notifications (via Firebase Cloud Messaging - FCM)
full FCM-based push notification support to enable better integration with smart devices and third-party systems.
1 vote -
Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.3 votes -
Show caller ID when Transferring Calls
The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transfe
3 votes -
Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
32 votes -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote -
Share Voicemail via External Email
Share Voicemail via email
Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.
Please have an option to use other external email instead of just MS Outlook app.
2 votes -
Ability to call other carrier via Video call
Customers want to have an option on the RingCentral App where, if they call another carrier, they have an option to switch the call to a video call.
2 votes -
Seen Messages in RC app
Also it would be great to have a feature where it states "read" on messages - To see if the person I sent the message to has already seen my message
24 votes -
Improvement for AI Notes Button on RC Mobile App
Problem: During a call on the RC mobile app, the "AI notes" button remains visible even after it has been enabled. This makes it very easy to accidentally tap the button and disable the AI notes feature mid-call, resulting in the loss of the call transcription and summary.
Impact: This issue forces users to either restart the call or manually take notes, which is inefficient and can lead to missed information. The primary benefit of the AI notes feature—automated transcription—is compromised by this user experience flaw.
Proposed Solution: Once a user has enabled the AI notes button at the start…
1 vote
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