2965 results found
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Ability to Switch calls more than twice to multiple devices
Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.
1 vote -
pre-recorded messages played on the paging system
I would like to have pre-recorded messages played on the paging system. For example, fire drills, tornado warnings, etc. Can this be achieved through Ring Central where the receptionist can play a recording through the paging system to alert everyone?
21 votes -
RingCentral dial pad shortcut
A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.
8 votes -
Ability to answer phone calls when computer screen is lock
To have the ability to answer phone calls even if the computer Screen is lock
1 vote -
Fax data retention to have longer period of being in the system with higher amount of sent and received storage.
Customer would like to have an access to his fax records with higher volume of sent and receive with no limit for time of storage.
10 votes -
Ability to Disable Changing of Caller ID from RingCentral App
Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.
10 votes -
Implement location support for 911 in VDI environments, Citrix and VMWare
Though the RingCentral client is supported in virtualized environments like Citrix and VMWare Horizon, it does not appear to fully meet the requirements of Ray Baum’s Act in the US in those deployments. Ray Baum’s Act requires that a telephone system send a dispatchable location to the public safety access point. Microsoft Teams can be made compliant with Ray Baum’s Act in a Citrix environment as described in this article under "Support for Dynamic E911"https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.htmlMicrosoft Teams can be made compliant with Ray Baum’s Act in a VMWare Horizon environment as described in this article:https://docs.vmware.com/en/VMware-Horizon-Client-for-Windows/2309/horizon-client-windows-installation/GUID-A3F39AB4-BD8F-4353-BE71-ACA7F3D04B6D.htmlI would ask for your…
9 votes -
Separation of activities of Paired RC app and Desk Phone
Customer would like to separate the activities of Desk Phone and RC App when they are paired. If the customer receives a call, if deskphone is set to ring first, there should be no effect on the RC app.
1 vote -
Show user availability in call history
When checking call history for missed calls etc. we would appreciate to show user's availability status LED like in the chat window to see if it makes sense to call back or if the person is currently not available, on another call or perhaps inactive.
1 vote -
Message button in active call window to directly access chat with calling user
Add a button to the active call window to be able to directly send a chat message (beside the "normal" buttons like mute etc.) to the user on the phone (as long as he/she is a RC user) or at least to directly jump to the related direct chat with the user.
1 vote -
RingCentral Application to Control Notification
Don't show other call notification on external phone while using RingCentral Application
1 vote -
Use Aver camera IP 550 on RingCentral meetings
Use Aver camera IP 550 on RingCentral meetings
Currently, RingCentral does not support Aver camera IP 550 on RingCentral meetings. We should be able to use this IP camera as a compatible device for RC Meetings
4 votes -
Full Content Voicemail Transcript
Include full content of Voicemail Transcript
5 votes -
Ability to keep phone calls within RC app only (no pop up separate window) like RC phone app
When I upgraded from RC Phone app to unified RC App, I noticed that active calls would pop up in a separate window. I don't want calls to pop up in a separate window because it causes clutter and makes it harder to get to the active call in order to manage.
9 votes -
A phone button that divert and undivert calls from 3rd party number for convinience
client want to get a call divert button available just simply pressing a button on their phone
currently calls from main number goes to call queueif this button is enable calls from main number goes their 3rd party answering service.
On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central
2 votes -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
2 votes -
Admin access to ( Internal ) RCV meetings - RingSense
have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab
1 vote -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
1 vote
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