3170 results found
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Cloud Recording Audio
RC Meetings. Cloud Recording defaults to Speaker View
When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
Please explain a solution.5 votes -
Download Ring Central app on my Samsung Galaxy Watch
Download Ring Central app on my Samsung Galaxy Watch.
1 vote -
Automatically Adding Unknown Incoming Callers to Company Contacts
This feature refers to a system functionality where any incoming phone call received by the company is automatically analyzed, and if the caller’s phone number is not already saved in the company’s contact database, it will be automatically added to the system
1 vote -
Conference call line without a participate code
We want to use a conference call line without a participate code.
1 vote -
Sending an announcement to a group by using a desk phone button, soft key or and/or a click on the app.
We would like an option wherein, when our receptionist needs help in the lobby when someone comes in the building, she can just press a button, keystroke, or something in the RC computer app to send an announcement to a group of people that she needs help.
6 votes -
Hide RC app stand alone
option to hide the standalone window, option is no longer available as shown on this KB:
https://support.ringcentral.com/article-v2/Using-the-standalone-window-for-phone-calls-in-the-app.html?brand=RingCentral&product=RingEX&language=en_US2 votes -
Add Option to Filter All Posts by a Specific User Within a Team Conversation
Currently, filtering messages by a specific user in a Team conversation requires entering a keyword and only returns posts that match the search term. We would like the ability to filter and view all messages posted by a specific team member within a conversation, regardless of content. This would greatly improve visibility and tracking in collaborative threads.
1 vote -
Message notifications sound for all new massages at all times
While I am reading someone's message your system does not make a sound notification that someone else has sent me a message for a new message. In this case, I never get notified by a sound to alert me that I have a new message. This should be a basic standard to make a sound whenever a new message is sent as a notification.
1 vote -
Multiple Users on 1 Digital Line
Fred wanted to have 1 DL with multiple logged in to it and wanted to have the ability to transfer call from 1 user to another while using 1 Digital Line
2 votes -
Ability to restrict chat, video, text messaging and contacts in a specific role and/or user
We have a third party call center who we are having use RingCentral. But we only want them to have the phone. We don't want them having access to contacts from the company directory, we don't want them to be able to text or chat or video chat. We have a role set up for these third party agents, so it would be nice if there was a way to disable chat, text messaging, video chat and remove the contacts option from their left column. Basically so it will be nothing but a phone for them.
20 votes -
Add Dinosaur Emojis to RingCentral Chat
This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)
170 votesNow live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024! -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Call Recording transription
Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.
3 votes -
View Company Call log on Ring Central Application
Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.
33 votes -
Ability for Super Admin to remove or hide Fax, Video, Messages and Text feature for standard users
"Fax", "Video", "Message" and "Text" feature turned off or hide it from the standard user's view in RingCentral.
12 votes -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Customizing Tabs on the RingCentral App
Ability to move/drag/customize the tabs on the RingCentral app for a better UI experience.
1 vote -
Downloading multiple PDF files on fax machine
Customer would like to have the option to download multiple PDFs from their fax machine
6 votes -
Automatic (Silent) Monitoring
We are looking for an option to automatically do (Silent) Monitoring in RingCentral app and deskphones
1 vote
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