3033 results found
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A phone button that divert and undivert calls from 3rd party number for convinience
client want to get a call divert button available just simply pressing a button on their phone
currently calls from main number goes to call queueif this button is enable calls from main number goes their 3rd party answering service.
On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central
2 votes -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
2 votes -
Admin access to ( Internal ) RCV meetings - RingSense
have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab
1 vote -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
16 votes -
1 vote
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Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
11 votes -
RC App Device Footprints
RC App Device Footprint
The RC app should have a login devices for those users who will be logging in on their RingCentral Accounts.
6 votes -
Turn off Call Queue incoming call notification
Have the ability/option to turn off the incoming call notification from call queue to RC app
6 votes -
To use multiple device for Two F.A on the same user extension.
To use multiple devices for Two F.A on the same user extension.
2 votes -
Disable call pop up for Zoho CRM
A feature in which the pop up for new calls cab be disabled when using Zoho CRM environment
2 votes -
Add Call Recording in the Call logs Tab
Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab
1 vote -
SMS should not show text send failure if there were recently sent SMS
customer suggests that in the list of SMS messages it should not show text send failure if there were recently sent SMS
4 votes -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote -
Click to dial from Subject line of email
Current Situation:
In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.Problem:
The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…1 vote -
Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
4 votes -
Include the AfterShokz headset to list of recommended headsets
Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.
15 votes -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up
Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps
2 votes
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