3033 results found
-
Ability to allow MS Teams status to be available but not accept calls
We have users that sometimes login to a workstation without a headset/microphone. We don't want them to show as away or do not disturb in their Teams status but don't want calls to ring to them.
2 votes -
New Emojis
Add new updated emoji on the app
2 votes -
Option on the Admin's Side to Update the Calendar Presence of the Users on the Account
To have the option on the the admin's side to change the calendar presence of the users on the account.
2 votes -
Archive Internal Messages
It would be a better way to keep records of Internal Messages, rather than using Message Data Export, which comes in a form of a report/log (not very User friendly).
3 votes -
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10 digit number format of the incoming and outgoing call
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10-digit number format of the incoming and outgoing call.
3 votes -
Retain Custom Fax Covers
- Our users log into app.ringcentral.com using the Chrome browser. How can we retain custom fax covers that our users setup for themselves after clearing their browser cache (without having to re-add them all)? We use a mix of ChromeOS and Windows 10/11 OS's. When we clear cache, our users have to re-upload them all.2. Similar question regarding the RingCentral app on iOS devices. If we remove / reinstall the App, how can our users retain their custom fax covers?As per support: The customized fax cover is currently stored locally according to the design documentation. Storing fax covers in the cloud…
5 votes -
Customizable Outbound TXT/SMS/MMS
Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages…
3 votes -
User Groups do not respect Role Permissions
User Groups override permissions from assigned Role Permissions for the assigned Manager of the group. User Groups should specifically respect ALL role permissions and should be subject to the Role Permission OR the User Group should contain it's own list of Role Permissions. This benefits Company's that are trying to control who has access to specific features within your system. I've run into issues where the Manager in the User Group overrides the Role Permission for a supervisor with restricted permissions to features and allows them to have access to changing the Outbound Caller ID. This becomes an issue when…
3 votes -
Do Not Disturb for all alerts from RC mobile and desktop app-including Messaging not just phone calls
The auto DND when in a meeting for incoming calls is great however can it be build or a new feature be built for either all RC notifications to be auto DND while in a meeting or at least to include Messaging/Text notifications as well?
5 votes -
Change Status from Outgoing Calls to Missed Calls if incoming calls was missed from the IVR
When someone calls the IVR and pressed a key to the IVR (route to Call Queue Extension) and the call queue member missed the call, it shows from the Apps that it is an outgoing call instead of missed. Which is very confusing. Should be tagged as missed call.
1 vote -
1 vote
-
sort sent messages from different numbers
Sort sent/received SMS from different phone numbers under one account.
1 vote -
Ability to show the call schedule on caller screen
looking for an option to have a feature where callers can see on their end the specific schedule or available people who will answer the call and educate the customer that these features are not yet available on our end
1 vote -
Option to connect an application to a RingCentral number in receiving MFA
I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.
3 votes -
Turn off/on the general line from mobile app
It would be great to have the possibility to turn off/on the general line from mobile app. At the moment there is no possibility to do it and all the calls are being displayed as missed, however I don't need them to be missed or to be notified about it if I accidentally forgot to turn off the GL in the PC app.
1 vote -
Clear all notifications
Please add a “clear all notifications” button.
I have now gone on two years with my app saying I have 4 notifications when I don’t. It shows, I check, see nothing, it says 0 notifications. Then I get 1 message and instead of 1 it says 5 notifications, I check, see the 1, it says 0 then I close the app and it will still sometimes say 4.
I’ve submitted tickets. No resolutions.
I’ve checked messages, task, events, calls (which I disabled as well for me), voicemail (disabled as well).
I have no notifications anywhere but it still says I…
1 vote -
Avaya App - Print to Fax
The RingCentral desktop app has the ability to download a plugin under Settings > Phone > Fax > Print to Fax > Install. Could this same option be added to the ACO Desktop app?Before RingCentral App update Desktop: 23.4.26.8723 Windows (x64) ACO users were able to sign into the RC App and use this functionality. Now attempting to sign in returns me to the sign in page.
3 votes -
New Layout Should Also Include Timestamps of Call Logs
Timestamps are important to be checked on call logs, with it only showing on the old layout means it will be obsolete soon. Please consider having the timestamp remain on the new layout for call logs.
5 votes -
RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
26 votes -
monitor call even transfer to none part of the group monitor
Please include a feature even transfering a call that is notpart of the call monitoring it will work, initial monitor call is part of the group monitor
2 votes
- Don't see your idea?