3261 results found
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Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
11 votes -
Automatically Update Presence After Computer is Locked
It would be nice for Ring Central to be able to recognize when a user has locked their computer and update their presence to "Idle" or something similar, noting that the user is briefly away from their desk. Our policy is to lock your system when not in use, so if somebody locks their system and walks away to help somebody with something, it would be nice for Ring to reflect that the user is not available/idle/away, so that they're not still receiving calls, appearing to be available. Otherwise, users have to remember to change this every time they step…
7 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
34 votes -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
3 votes -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
Lowering the computer memory for the RingCentral Desktop App
Everytime the RingCentral app is downloaded on the desktop there's a red triangle that it says "Computer dont have enough memory" new version is getting too much memory on the computer, please have an option to lower down the memory of the app on the desktop.
5 votes -
Allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
allow the admin to extend / manage the auto logout of RC App due to inactivity up to 30 days or more
3 votes -
Report to show RC Desktop Client Usage aka Logins (Analytics)
hello! I would like to understand if there is any report available in RC Analytics or on the backend that could show us the number of users who never logged into their RC app, potentially along with their RC desktop client software version. I'm speaking here only about the desktop client not the web-based version. Thanks!
3 votes -
Adding an alert for sending fax if we exceed the limit for the size of file
Adding an alert for sending fax if we exceed the limit for the size of file
1 vote -
SMS subscription option
Need to have an option where a customer can subscribe using text message where they can get updates using keywords
1 vote -
Allow for outbound faxes being able to be sorted
Customer wants to know how to get the fax email come in by a specific name. They have about 2500 emails sent out to the same number, but don't have a way to search email for a specific client that they sent out. 2nd issue is that they have more than one company that use the RingCentral, but can only log in as one company at a time. Customer would like to be able to sort outbound faxes by name.
2 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Hide RC attributes for imported contacts from external directories in mobile RC App just like it's hidden on Desktop RC App
When a user search for a contact that is imported from external directory such as Google Directory and this user's contact unchecked the "Include user in Corporate Directory" parameter, the RC parameters are not supposed to be shown.The behavior is correct on Desktop RC App but it's not the case for Mobile RC App: the "extension" attribute is shown which is not supposed to be the case.
1 vote -
Allow sending TFN number to show the correct number when sending faxes (Fax Account)
The customer have a fax account and only have a TFN number. They would like to have the ability to show that they are sending faxes using their Toll Free number.
1 vote -
Total/count of calls in the app
Cx would like to have users to see the total number of calls/count they have per day.
1 vote -
RC app call queue member status
Please add a feature on RC app to check the status of the users added on a call queue
5 votes -
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
2 votes -
Launch app or website needs a parameter without formatting
In the Desktop app settings > Phone, there is an option for launching an external app or website for incoming calls. However, the parameters provided do not include an option to search the caller's 10 digit number without formatting. The URL I am trying to use requires just the 10 digit number with no parentheses or dash. So, if (888) 555-1234 is calling, I want a parameter that generates 8885551234
1 vote -
Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field
Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming call windows and search fields. Sync Google contacts from the RC app to add suffix and prefix option
1 vote
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