3033 results found
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Configuring Company Numbers and Info on the mobile app
Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.
1 vote -
Separate Button for Group Text
There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.
1 vote -
Ability to select what user's can see as an outbound caller ID on their RC application
This is to prevent users to select other phone numbers as their outbound caller ID's.
9 votes -
Notify all users of received faxes thru desktop application
All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?
2 votes -
Syncing Pipedrive contacts to the RC app
Syncing Pipedrive contacts to the RC app
2 votes -
2 votes
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remove beep sound for intercom
requesting to remove the beep sound every time we need to do intercom
1 vote -
Ignoring a call or sending a call to voicemail should not create a missed call notification
By definition the call shouldn't be considered as a missed call if a user actively interacted with it to either ignore it or send it to voicemail.
2 votes -
Add functionality for other headsets
My company uses a wide variety of headsets, some USB, some Bluetooth. Each headset has various buttons for volume control, answer/hang-up, etc. Why don't these work with the Ring Central app? Why do Only Plantronics and Jabra headsets work? Every other program seems to function with these buttons on random headphones with out issue. Please fix this.
1 vote -
Option in RC App to Restrict the App from using IOS Mobile Call Logs
To have the Option in RC App to Restrict the App from showing call logs on the Iphone regular call logs.
2 votes -
Call history is inaccurate when using RingOut
When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…
11 votes -
Taking calls while on dnd and also a better conference feature. and more scam protection
. So it auto fills with people to the conferance pro and standards. Lastly you guy still wont add a carrier lookup to each number which is rather troubling. I would like to know what carrier the scammers are using over VOIP lines
1 vote -
Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Add another option to "Maximum Wait Time is Reached, send caller to"
Currently, the options are voicemail and external number, customers are requesting to add an option to choose another call queue or extension number.
2 votes -
further narrow the 'Message Panel' Column to give more space to actual messages
I switched to the new layout for the desktop app and noticed that the message panel column takes up an unnecessary amount of space on the desktop app. I would like to be able to further narrow the left column (message panel). It eats up a huge amount of real estate that would be better used for center column with the actual conversation (see attached). The same problem exists on the web app. I am only able to narrow it to about 1/3 of the overall screen - which is a total waste. I submitted a ticket about this (#18823765)…
1 vote -
Roll call for employees scheduled for the day
Roll call for employees scheduled for the day
2 votes -
Multiple Selection + Delete for Tasks
I maintain "for-me" to do list via the Tasks on ringcentral windows app (personal chat with myself).I've managed to grow the list of completed tasks to 30+ before I realized I just want them to go away. However, I have to click on each one, hit delete and hit confirm.Would be nice to somehow multiselect them from the list of "all completed tasks" and then hit delete.
2 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes -
Disable email notification when active on the application
System should detect when you are active on the application and automatically disable email notifications that are being sent since you already have visibility on the application.
1 vote -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
117 votes
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