2792 results found
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Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...
... through the RC admin portal do not work for users only using the Desktop and Mobile app versions of RC.. We contacted RingCentral support about some of our users not being able to use the Call Me function to receive calls to their mobile and desktop apps and RC support's response was only desk phones and RingCentral Phone is currently setup to do this. They suggested we put in a new idea to get the RC desktop and mobile apps added to their line registration page (why wasn't this considered before this) so we're posting that idea here. As…
2 votes -
please add newforma support
We use Newforma for our company contact list. A connection with the Ring Central app would streamline our workflow.
2 votes -
Additional Out of office/Vacation Voicemail recording
Currently we are only able to have a "during business hours" and "after hours" voicemail recordings and if we ever go out of office, we have to record over what we currently have. It would be really nice to have a third option for "out of office/vacation" so that we can just turn on that voicemail instead of always having to rerecord when we get back from vacation.
3 votes -
Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…
5 votes -
Phone number called on call logs for users on RC app
Customer would like to have their old setting that once somebody called a user they can see what phone number it came from.
1 vote -
Enable Short Code Dial Plan
Multiple countries have dial plans which frequently overlap external short codes. Today's dial plan logic attempts to process any dialed digits less-than or equal to the maximum extension length as an internal call. There should be a dial plan to determine when the digits dialed are either a valid extension or short code, so calls are routed correctly
5 votes -
Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)
The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able to be turned off, this is very necessary.
28 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is planned for November 2023! -
Make company extensions available for the Custom Rules caller ID settings.
At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…
13 votes -
Call Park without virtual number
We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we were able to annouce the call being parked as well. Can this be an option with Ring please?
2 votes -
Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
Setup shared document/spreasdsheet feature in RC App
A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
2 votes -
QR code login from Mobile app to desktop app
It would be really cool to be able to scan a QR code on a desktop with the mobile app, and log into the desktop that way. Similar to having a hot desk phone
2 votes -
need to be able to distinguish which line is being called
My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…
1 vote -
Allow ring groups to see call logs
When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.
2 votes -
Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
7 votes -
Icon for Groups Teams
The ability for admins of a Team/ Group should be able to change the group / teams display image / icon. The group/ teams has a genetic dotted icon and all teams have the same icon. It would be great to have the ability to change this icon and add a cover image or photo. Even the ability to change colors of icon.
6 votes -
Sort 'call from' numbers
My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbers in the drop down to represent the number the client called initially. I notice the list of 'call from' numbers is sorted numerically, which is not very helpful. I'd like them to be sorted alphabetically by the name I've given them. How can I do that? This problem has slowly worsened as we took on more accounts and…
1 vote -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
15 votes
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