2814 results found
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External Member added on AT&T Office at Hand Teams
Unable to create new Team on AT&T Office at Hand App when addign external emailsas we get error "The person you invited is not permitted to connect with external users. Please try another contact. "Customer would lke to have capability adding an external member on a Team created on the AT&T Office at Hand App
1 vote -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
3 votes -
Sort SMS by date
it would be useful a sort feature, so I can organize in my app the messages if I need it
4 votes -
3rd party calendar to be viewed through the RC App
to be able to view the scheduled meeting using a 3rd party calendar.
4 votes -
RC App transferred voicemail to show originating caller information
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
5 votes -
Number instead of red dot for Windows desktop app chat notification
Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?
17 votes -
User-Friendly Website Registration Process
User-Friendly Website Registration Process, that gives detailed information on which plan is included on the promos (e.g. 30-day money back) FAX is not included.
1 vote -
Add the ability in HUD to "Drop" / "Terminate" an active call/call on hold
I recently had to contact RingCentral tech support because one of our customer service representative placed a called on hold and then their RingCentral desktop program froze. After closing the program and getting back open their status was still "On a call" and it showed that call was on hold. There was no way to get rid of that status. The representative was unable to receive any new incoming calls from the call queues they were in. The RingCentral technician wasn't able to resolve this issue. While I was still on the line with the RingCentral technician the issue appeared…
4 votes -
Call company contacts listed within RingCentral App Contacts List
When searching for the Limited Extensions within the contacts list of the RingCentral All in One app, I noticed that they were not appearing. I also noticed that for the regular extensions (Digital Line Premium) that have not been activated (aka Placeholder Accounts), are also not appearing within the contacts list of the RingCentral All in One app.I do not recall this issue occurring within the original RingCentral Phone desktop app...I recall noticing all company contacts were listed within the contacts list of this RC Phone desktop app.Bring back the ability to search for all company contacts within the RC…
4 votes -
GSM call indication
If you get an direct gsm call on your mobile phone you should get a presence indication, like in a mobile call, in the Ringcentral App.
1 vote -
Increase Call Log Download Bandwidth from service.ringcentral.com
I am requesting an increase in the download speed of call logs from service.ringcentral.com. The download speed has decreased substantially over the years and has a significant impact on productivity and QOS.We routinely download call logs with file sizes apx. 1.5-2 MB and see a download time of 2-2.5 min per file. In testing with a Ring Central representative, we determined this is due to server load.
1 vote -
Be able to delete export report manually from RC app
currently the export reports ran in RC app by admins fall off automatically after 30 days. Admins would like to be able to delete those export reports manually before the 30 days mark.
10 votes -
Rename the 'To voicemail' button when there's an incoming call when voicemail is disabled.
At the moment, when voicemail has been disabled from permissions, the 'To voicemail' is still an option when voicemail has been disabled. When pressed, it plays an announcement and disconnects as it should. The 'To voicemail' button can be quite misleading for users. The button should be renamed to 'Reject' or 'Decline' when voicemail has been disabled.
3 votes -
notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
9 votes -
Display both Caller & Line ID on screen in the mobile app in situations where users have more than one line
I have two lines coming in to my mobile app. I need to be able to see the caller ID and also the line ID, so I know how to answer the phone appropriately.
2 votes -
Super Super Admin Role
The super super admin role should be movable from one extension to another
9 votes -
Mass import of personal contacts into phone's contact directory.
I recently imported via csv file about 300 "personal contacts" on my RingCentral account. On my Polycom phone, when these contacts call in, I see their names (like CallerID). However, when I search in my Directory under "Contact Directory", they do not show up. I would like a way to add contacts to my directory all at once (for instance, import them like I can on RingCentral). I know that I can add them manually one by one but this is highly inconvenient.
6 votes -
Incoming faxes identified as Robocalls
The customer reported that users had received legitimate faxes labeled as Robocalls. He has been informed that adding their clients' phone numbers to "Trusted Numbers" is a way to ensure that they are not treated as robocalls. Since the customer has been receiving faxes from various clients, it would be extremely beneficial if the system could determine a way to distinguish a legitimate fax sender from a non-legitimate number.
2 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes
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