1637 results found
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Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.
3 votes -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
Disable the * key press - For checking voicemail while in a queue
Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue
1 vote -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
14 votes -
Global Company Address Book (External Users)
We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.
26 votes -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
Adjust app size for monitoring
the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.
3 votes -
Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
13 votes -
Allow Users to Update Voicemail Greeting via RingCentral Desktop App
Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app.When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on a mobile phone.
1 vote -
Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes -
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
3 votes -
Be able to retrieve a call that was transferred
I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
10 votes -
RingCentral Integration for Buildium
ring central integration for Buildium property management software.
3 votes -
Background noise cancellation
It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your…
24 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now available on Desktop and Mobile! Please ensure you are on the latest version of the app. Learn more about the setting here. -
Granular User Management Permissions
I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.
10 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
4 votes -
Warm Transfer Voicemail
Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
12 votes -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
11 votes -
Add functionality to call either a direct dial OR a cell # for people listed in the directory
Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient
1 vote -
Virtual Phone Assistant
inbound and outbound call
1 vote
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