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  1. Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.

    6 votes

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  2. When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature

    1 vote

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  3. .In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.

    1 vote

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  4. My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.

    1 vote

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  5. To have more email accounts permitted to send fax via email.

    1 vote

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  6. I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.

    4 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  8. There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message

    1 vote

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  10. My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.

    5 votes

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  11. I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same

    4 votes

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  12. Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Need to be able to access our pool-voicemail extension from the RingCentral app. We use a messages-only line for our queue voicemail, which the team access together. We need to be able to access this voicemail line from the RingCentral app.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes

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  17. Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm missing something Mobile Notifications are either all on or all off as opposed to having the ability to control notifications per Team.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

    5 votes

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