12689 results found
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Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
5 votes -
Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.3 votes -
Add the ability to include Limited Extensions in Call Queue groups.
currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.
21 votes -
Automatic Outbound Caller ID
Asking for a dialer that automatically changes the outbound caller id depending on the area code they will be dialing.
7 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
email subject
There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.
1 vote -
Transfer Confirmation for RingCentral App
Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.
1 vote -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
4 votes -
When I'm trying to download multiple documents at once it downloads those documents in .json file. It doesn't fix after restarting and redow
When I'm trying to download multiple documents at once it downloads those documents in .json file, it doesn't fix after restarting and redownloading one by one. On the other hand, downloading one at a time takes a lot of time and the problem occurs in one at a time also
1 vote -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Filter Dates in Fax message in Glip
-customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip
1 vote -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
19 votes -
Cisco SPA192 for multi- user devices
We are trying to add the our Cisco SPA 192 for Multi-user devices however when we are doing so the Device is not showing in the selection contacted support was advised that the device is not supported. it would be helpfull if we are able to use Cisco ATA for Multi User features
3 votes -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
2 votes -
SMS: Ability to receive verification code (short code) via text messages for Canada Numbers
it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages
35 votes
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