9150 results found
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Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
Bulk Delete of Unassigned Extensions
After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.
30 votes -
3-way calling is not available in the R icon App when using computer
3-way calling is not available in the R icon App when using a computer. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available to the mobile App and the switch to conference option is only available to the old App.
1 vote -
voicemail and fax sharing with my Virtual Recptionist
Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my app , that would simplify things
1 vote -
add on phone star 9 raiser your hand and star 6 unmute mute
add on phone star 9 raiser your hand and star 6 unmute mute and change name
1 vote -
Add new user to RingCentral App Teams. (OtherGroup)
Good Morning, We currently have a Team called Team ETE REMAN that automatically adds every single new ring central user. We want to change it from that Team to a Different team called ETE REMAN (Official - Company/Community)
1 vote -
Use short code numbers as outbound text ID.
Currently, we only support 10DLC for SMS. The customer brought up an idea to have the ability to send SMS using short code numbers instead of their 10-digit numbers.
1 vote -
Call Waiting ATA Device
Ability to enable call waiting to any phones connected to ATA device/box
1 vote -
More option to choose for Ringtones
It would be great to have more options to choose from when selecting a ringtone on either mobile app or desk top app. The ones that are available right now does not sound good. Please put the regular phone ring tone.
6 votes -
Add remove option for MVP Licenses to process on AutoRenewal
Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.
2 votes -
Barge Tone Notification
When barging into a monitored call, a beeping sound will be heard by both parties. It would be great if we have the option to turn that notification off.
2 votes -
Customer wanted a feature that will ring only for phone
Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered
1 vote -
Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…
1 vote -
Ability to label a fax on the list
Right now, the fax is labeled with who it is from in the inbox.We would like to be able to label each fax for our purposes (ie, what it is)Then we could scan the list to find the faxes we need, rather than having to open up each one to see what it is. We were able to do this with our previous provider of faxes.
1 vote -
caller id and number called on inbound calls on the RC website
caller id and number called on inbound calls on the RC website under the call log dashboard.
1 vote -
add another contact or person on a existing SMS Conversation
How can I include another contact in a text conversation? -
1 vote -
Option to accept or block screened calls
There should be an option to take or reject screened calls.
1 vote -
Option to choose a different number for the outbound fax.
When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.
1 vote -
Pause after automated recording
We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played
1 vote -
Add support for Polycom phone pagination feature
Poly supports pagination on their VVX 250 & VVX 350 models, which allows the activation of presence button pages. This would support a few pages of presence soft buttons without the need for an expansion module. While pagination can be activated locally on the phone it isn't functional without RingCentral writing additional presence lines into the configuration file. Additional presence lines should be added to the configuration file regardless of whether pagination is enabled, since the phone will still only show the number available and ignore those not supported- this change would allow companies to enable pagination on their phones…
4 votes
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