9147 results found
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Ringback to Operator
We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.
1 vote -
ability to send an SMS for our missed calls or unanswered calls with a custom message
ability to send an SMS for our missed calls or unanswered calls with a custom message
1 vote -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
Calls originating from IVR Menus are not being recorded
Why are calls originating from IVR Menus not being recorded? It's a must to have this feature.
1 vote -
sms logs change date and time format
When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.
1 vote -
Text setting to only allow replies to the sender or even no replies at all
We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…
1 vote -
when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread
when they reply to an SMS, even if the sender's number is open in the app, it should still be treated as unread.
1 vote -
Call monitoring for desk phone
Call monitoring for desk phoneCall to be monitored even they are using a hard phone
1 vote -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
2 votes -
export old SMS and voicemail
Client is requesting to have and option to export old SMS and voicemail.
2 votes -
Composability - Fax
As what has been done for the messaging and video, we would like to have a feature that would allow admins to completely remove the fax ( the fax button over RC MVP and all RC apps) on the role / level for users on RC MVP app.Recently, a new feature has been released and allows admins to disable the fax feature on account or user level: Fax contros and parameters (but doesn't remove it completely)here's the documentation : https://docs.google.com/presentation/d/1RHroDQUUktsu_WHn6qxsZ7g6dFHvZUdS3GOBzix_WHY/edit#slide=id.g13edcf37ee5_13_410this is the messaging composability documentation link: https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit#slide=id.g6b879246f9_0_531
17 votes -
Interactive voicemail
Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.
3 votes -
Stop with the tutorial popups
Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.
3 votes -
Custom Rules - Called Number to include extension as well as DID
Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.
12 votes -
Auto Text Reply from Call Queue Number
RingCentral Automator should also work with number assigned to Call Queue extension
2 votes -
Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Do not allow other personal addresses to be selectable when a user is creating an account.
When a user is 1st creating an RC account after accepting the invite, it asks for an emergency address. After inputting the details, the address is visible and selectable by other users. The address can be a home address and can be potentially harmful if shared.
1 vote -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Keyboard shortcut Alt-A to answer Incoming calls even on a different monitor or App
Need the Keyboard shortcut Alt-A to answer incoming calls to work even if the RingCentral App is not open or using a different monitor or app. The Keyboard Shortcut Alt-A is only working when the RingCentral App is open and doing something on the app but not working when you click a different app or you go to a different monitor or browser.
1 vote -
Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote
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