11314 results found
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Ability to accept calls from prison
From a law firm:
For the past month
they are unable to receive calls from jail
- The call would come in and when they press 1 to accept the call
- they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison- as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
3 votes -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
1 vote
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Missed Call Notification for Numbers in Inventory
There should be an option to assign a number from the inventory to say a play announcement extension to avoid the notification going to the operator extension or there should not be any notification for numbers in the inventory if someone calls it and treats it as an inactive number completely.
2 votes -
Ability to update key labels for lines
We would like the ability to change the key labels on desk phones to show custom labels such as extension numbers for the line buttons instead of the User Name of the phone. This would help greatly for users correctly identifying extensions, especially in environments where users frequently use a common phones and may not know the extension number of the phone.
2 votes -
SMS/MMS feature for free trial account
Customer would like to have a trial on SMS/MMS feature for a free trial account.
4 votes -
Login to RingCentral App without email activation
Option to Login to RingCentral App without email activation
3 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
14 votes -
Allow multiple outbound call simultaneously.
The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.
1 vote -
Echo Test Feature Code
Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…
1 vote -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
SNOM Phone For Assisted Provisioning
We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning1 vote -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Billing Contact Number - Add more information
Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.
1 vote -
Secondary number for MFA authentication
need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?
1 vote -
Enable to dismiss call in call queue
User can dismiss call queue calls and direct the caller to voicemail if they don't want to answer incoming call
1 vote -
Please, provide a tool of velocity of recorded calls.
Please, provide a feature that allows to control the velocity of the recording when listening on the app. Same as Youtube so we will be able to note correctly whatever the customer has said.
2 votes -
Ringcentral Analytics to support integrations such as Hubpot
When using the Hubspot integration the RingCentral Analytics are rendered useless because the data is not visible to the user in the RingCentral Portal. The RingCentral Analytics is superior and it would be good to not loss the functionality
3 votes -
Include Time and Time Zone on Call Log Email Delivery Settings
Need to have settings wherein we can put a specific time and time zone on email delivery settings for call logs.
2 votes -
Embedded ESignature within Fax preview
Enable users to preview the fax document and seamlessly insert e-signature fields for recipients to sign electronically within the RingCentral interface.
By implementing these features, RingCentral can create a more efficient and user-friendly experience for managing fax and e-signature needs within a unified platform.
3 votes
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