12061 results found
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Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
47 votes -
Update Business address from different destination or country
option to change Business address from different destination or country. regardless of RIngCentral and RingCentral Canada.
2 votes -
Automatically remove status message when turning off DND.
When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not updated.
8 votes -
Add an OPT Out Signature line to SMS message automatically
Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.
45 votes -
Disable Auto Answer For Intercom
Currently - in the admin portal you only have the option to enable and disable compatible phones for the Intercom Feature. Polycom VVX 300 is compatible - the only issue is the option to Disable AUTO ANSWER IS MISSING.- Disable the auto answer for intercom cx would like to have a feature where in they can have the option to disable auto answer for intercom
9 votes -
Increase Received Faxes Limit for more than 200
Customer wanted to increase the received faxes limit from 200 as it as they do not want their faxes to be automatically deleted from their app once it reached the maximum number of received faxes of 200.
34 votes -
Sent to voicemail during the call.
Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.
We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.
1 vote -
Automated Calls to contacts.
Is there a way in settings to have Ring Central make calls with a reminder message?
1 vote -
All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
4 votes -
Block call recording for two party consent states
This should be based on a list of area codes from states that require two party consent for call recordings. On Avaya, we had the ability to add area codes to exclude in the acr.properties file. Whenever a call came in, the number would be checked and if the area code was in the acr.properties file, then the call would NOT be recorded.
Also, I am referring to this feature being setup on the RC MVP (RC UC) and not the RC Contact Center (RC CC) platform. Within the RCCC, a Studio script can be written that will also exclude…
4 votes -
Option to increase RC app font size
Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading
4 votes -
Schedule Auto-Update for Apps
-this would allow admins to set when the auto-update is deployed (during their downtime) without having to use MSI*auto updates is causing them to be disconnected from the Max Agent's agent leg
4 votes -
Provide sound customization for app notifications for new voicemail messages.
It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.
6 votes -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
56 votes -
Allowing to answer RC app calls with the shortcut key even if its outside the RC app
Currently, you can answer the call via the shortcut key by pressing ALT A but you must have the RC app to be in the screen to make the shortcut keys functional
7 votes -
SMS notifications for sent and received text messages with another RingCentral number
I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.
6 votes -
Customize the name of the Number Type
Customizing the name of the Number Type specially the company numbers so that there will be a designated name to the company number when choosing them as caller ID to dial out.
1 vote -
Stop Archiving Messages
Currently, the messaging app archives messages. This causes the loss of vital information within our practice, as we cannot access any messages past a very short length of time. Can you prevent messages from archiving?
1 vote -
Edit Number Details Of The External Phone Number Under Ring Settings
Customer wants to have the ability to edit the Number Details of the external phone number under Ring Settings of a user extension
3 votes -
adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look
Adjustments to allow pop out the Extension HUD to the middle blank space or return back to the previous look. With the new look, it seems that we can use the middle lank space for the dial pad, messages and videos but Not the HUD extension list anymore.
2 votes
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