11306 results found
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caller id name to reflect on all mobile phone numbers canada
Live transcription in Webinar
it will be better if we will have a live transcription for Webinar because some clients demand this feature
1 vote -
Messaging View
Create a a tab for the text messages views that shows which messaging threads you have not responded to (i.e. the other person sent the most recent message). As someone who reaches out to hundreds of numbers every day, this would help me ensure that no one goes without a response!
1 vote -
send Unanswered call queue calls to the members voicemail sequentially
ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.
1 vote -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
3 votes -
key templates for polycom vvx 450
It would help us out a lot if there where some polycom key templates. our company uses a lot of polycom devices for our customers and there aren't any key templates.
8 votes -
Custom roles and permissions Disabling the Video Service from switching to RingCentral Video
As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.
1 vote -
RingCentral video recording auto download
for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost
1 vote -
URL Blocked by ISP
it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved
1 vote -
RC App should mirror parent computer's format for time, 12/24 hours.
The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.
1 vote -
Make dialpad in app able to dial participant code without having to use pop-out dialpad
When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place
2 votes -
Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
3 votes -
Removing custom hold music for internal users
Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.
2 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
enable HD voice option for RingCentral Apps
Having the option to enable the "enable HD voice" option for the RingCentral Apps under the Phones and devices in Admin Portal
1 vote -
Option to allow call through
Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.
1 vote -
option to multiple add contact/bulk in RingCentral app
It's convenient if we do have the option to upload/add contacts in bulk on the RingCentral app
1 vote -
The Numbers That A User Used to Call Out Should Appear in The List for Texting/SMS
The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.
the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting
customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts
1 vote -
Queue calls not to follow business hours
Business hours work 5AM to 7PM. Another call queue team works 24/7.
1 vote -
Disable beep sound whenever I monitor an account.
484-229-3859
4 votes
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