9174 results found
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Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
1 vote -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
11 votes -
desktop app should be able to mute all other windows audio
If using the desktop app for a call, having random windows notifications going off is very distracting.
5 votes -
Grants admins the ability to remove users' ability to change their availability status
Managers would benefit from this when they want to check if their employees are available on RingCentral or not. If their employees mark themselves "invisible", then that's not helpful at all.
3 votes -
When forwarding a call, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.
12 votes -
ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
2 votes -
SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
Archiver disconnect notifications when it's no longer working properly
The request is for a SMS or email notification to alert Super Admin's that Archiver is no longer authenticated or working properly.
11 votes -
Call history is inaccurate when using RingOut
When a call is placed by using the RingOut feature the Call History shows your own name as the call recipient. I didn't call myself! The Call History should not show my name only... it should show the person I called -- even if I use the RingOut feature. This needs to be changed.We opened a support case to report this issue and were told that the system is working as intended. The system should show the person I called -- it should not show my name. Period. It may be a difficult programming challenge, but that is what is…
10 votes -
Feature Ask - Keyword Search within Contact Details
Client is asking for more data in the contact details to able to search when using the global search or when using the search field in the contacts.Currently you can only use first name, last name and phone number to look for a contact – either it be personal or corporate contact.Add new fields for a contact as per the next slide and make these fields searchable in the search engine.I have suggested notes, Skills and Location as additional fields.Alternatively it would be sufficient to have the possibility to include custom field which can be used alread today as above…
3 votes -
Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
1 vote -
IVR without the need for user input
Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)
1 vote -
Option to download the entire page of the fax for failed fax
For the cust can see the entire pages of the fax
1 vote -
to remove call queue limitation, for an extension grouped to CQ to be able to answer 2 calls at the same time like the user ext
to remove call queue limitation, for an extension grouped to CQ to be able to answer 2 calls at the same time like the user ext
1 vote -
Have a special character on the body of text message
Advise the customer about the sms content policy.customer wants to inlude the (-) and the email also the website on the body of sms
1 vote -
Move Company Directory from General Settings to into IVR
When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.
5 votes -
Wants to vew the incoming calls in the queue via app.
The customer would like to have the option to view the new calls stuck in the queue using the mvp app.
2 votes -
Ability to improve the system limitation feature
I hope that you may be able to take a look at this considering to update the system limitation feature. Like if someone have 2 units PC and laptop and using the same account for ringcentral phone, both of them would synchronize. For example, I have already read a certain message from my laptop, then when I open my PC, it should be mark as read too because the current system sees these as two different end points so it wont update the notification when switching between the two so it's kind of confusing and time consuming when you manually…
2 votes -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
24 votes -
Allow adjusting of timer for Dial by Directory
Currently its about a long 10 second pause after entering the name prior to hearing anything. It would be nice if the prompt said we could press a key to finalize the submission or shorten up the timer.
3 votes
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