12715 results found
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Allow for the global configuration of the "Pin the Window" that is now only available during an active call at the client level
Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.
3 votes -
bridged call appearance Call/Line shared control
So on the Avaya system, you can assign a user's call appearance (line) to another user as a bridged call appearance. The line is then shared access between the users. The owner can take line off hook and the brdg-a user can see the line offhook. If a call to the line owner rings in the brdg-a user can answer "on that line" place the caller on hold and the owner can then pick up call off hold. The difference i have seen in BCA on RC is the BCA is a separate line. In Avaya the bridged line is…
2 votes -
3 votes
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Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
43 votes -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
41 votes -
Access call recordings for all users via Application
Customer would like to have the ability to access all call recordings for all users when logged in as a super admin (or any users that has the role/ability to access call logs) on the application (especially mobile application)
26 votes -
display queue name for internal numbers in RC app missed call history
Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.
15 votes -
Permanent sound setting set up
The ability to permanently set up the RC app sound settings so that the users don't need to change it to speaker or headset if they logged out on the app or the computer has been rebooted.
1 vote -
Report in Admin portal that shows usage exclusively in SMS and toll-free minutes bundles
We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis
5 votes -
Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
5 votes -
Masking Customer's number while making phone calls
The customer wants to mask his phone number while making phone calls. Instead, he wants to use a random local number that will appear on his customer's caller ID but not his direct number.
4 votes -
RCV Meeting Recording optimization
Support confirmed that a meeting recording may fail if there's only a single user or person present. Some users use it as a recording program so they are requesting it to be optimized.
2 votes -
Voicemail Caller ID in Desk phone
The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones
3 votes -
call waiting
If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?
2 votes -
To be able to Sign-out all agents in BULK
For the feature "Sign-out from All Sessions" on the UC side to have an option to sign out users in bulk.
8 votes -
the ability to have different hold musics on the desk phones provisioned lines
the ability to have different hold music on the desk phones provisioned lines
1 vote -
on deskphone, while on a call knows that the owner is on a call
heather is using polycomm deskphone and heather wants if there is an incoming call the caller will know that she is on another call
1 vote -
Fax Routing based on phone number
Wanted to be able to create a custom rule or a fax recipient option based on their phone number. If someone sends a fax number from this number then it should go to this email 1, if another fax number sends from another number then fax message will go to this email 2. It will be depending on the sender's number that they will receive the incoming faxes.
1 vote -
BT Feature Request: all Deskphones should have an option to lock the basic settings.
BT Cisco, Polycom, Yealink and other BT Desk phones should have an option to lock the basic settings such as Brightness, Ringtones, Network Type for all BT Desk phones.
1 vote -
Wants all extensions to receive fax thru the RingCentral app
Wants all extensions to be able to receive fax thru the RingCentral app.
4 votes
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