11270 results found

1. Revalidate the user every 30 days

   Revalidate user s every 30 days due to HIPAA

   1 vote

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2. Ability to change the times the prompt is played if caller enters no action

   Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.

   7 votes

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3. Ability to Bulk Edit More Features

   I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can show the actual location of the number and not just company without doing them one by one. We have 8 different locations on our account so this would allow us to organize our numbers more.

   I think it would be easier to be able to download more items do bulk edits and the re-upload it. I know you can do it with users but there are some features that isn't on the form to bulk edit. Fore example. Would be nice if you can add the notifications changes, the Caller Id information, etc. After we had the port over I had to go in and change everyone's caller ID to their actual numbers and not our corporate number in a different state. Also, it would be nice to bulk edit auto-receptionist numbers so they can… more

   2 votes

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4. RC app to work with android auto

   Would love to have the RC app show up in android auto and work with calls like the phone app or teams. It is currently for me not being treated like other messaging apps.

   21 votes

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   Under Review  ·  5 comments  ·  Application  ·  Delete…  ·  Admin →
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5. Add External Number on HUD

   User is asking for an option to add external numbers on HUD same as the phone feature wherein they can add external numbers on speed dial via the online account

   7 votes

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   Under Review  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →
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6. Type code block messages directly, not just via "New code snippet" modal

   All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec.Example 1, without code spec, should only be formatted as monospace and maybe try to autodetect code language.It turns out this editor for ideas HAS the tripple backtick functionality so I can not type it here, LOL... i'm gonna improvise testing theplay field should result in1 | testing the2 | play fieldExample 2, with code language spec for code highlighting, like you already do for snippets. php$x = new MyClass(); results in something like (random highlight colors here should do it like for PHP snippets)1 | $x = new MyClass();

   All the popular apps for IT firms have the possibility to type code blocks (snippets) directly into the input field, with tripple back-tick delimiters and optional code language spec.Example 1, without code spec, should only be formatted as monospace and maybe try to autodetect code language.It turns out this editor for ideas HAS the tripple backtick functionality so I can not type it here, LOL... i'm gonna improvise testing theplay field should result in1 | testing the2 | play fieldExample 2, with code language spec for code highlighting, like you already do for snippets. php$x = new MyClass(); results in… more

   18 votes

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   Planned  ·  2 comments  ·  Team Messaging  ·  Delete…  ·  Admin →
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7. A Carrier Lookup

   A Carrier Lookup like the one twilio has but getting it to work with RC is out of my hands.

   2 votes

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8. Create a profile allocation in RingCentral App for multiple users

   Profile allocation in RC App

   3 votes

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9. Give callers the option to press x to escape from queue.

   Hi,The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts the call to voicemail.Second example “if you’d prefer not to hold, press 0 to receive a callback” which diverts the call to an automated attendant where they are prompted to confirm their callback number (or enter a new one if they don’t want to use the caller Id of the number they called from). This then emails the agent the phone number to call.ThanksMike

   Hi,The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts the call to voicemail.Second example “if you’d prefer not to hold, press 0 to receive a callback” which diverts the call to an automated attendant where they are prompted to confirm their callback number (or enter a new one if they don’t want to use the caller Id of the number they… more

   9 votes

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   Under Review  ·  1 comment  ·  Call Queues  ·  Delete…  ·  Admin →
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10. Configuring Company Numbers and Info on the mobile app

    Please allow configuring Company Numbers and Info on the mobile app. Previous versions used to have this feature and it's really convenient for changing settings remotely or on-the-go for account admins.

    1 vote

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11. Numbers to be in numerical order

    I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to

    1 vote

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12. Separate Button for Group Text

    There are users that always send Group texts and it is tedious for them to always press create group text or navigate to another option to send group text as the design and option on RC Desktop app is different on RC Mobile app.

    1 vote

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13. Autoprovision Yealink T58W phone & expansion module

    Ring Central documentation states that it supports Yealink T58W phones. Unable to provision phone from portal, had to log a support case. Also, unable to add expansion model "exp50" at all, even though you can on lower models in the portal.

    4 votes

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14. Blocking of chat messages

    Manage a block list for chatting:Notification if you want to allow or accept a person's chat.

    2 votes

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15. Ability to use a number for SMS only

    Is it possible to designate a phone number in Ring Central that accepts text messages?

    1 vote

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16. Ability to select what user's can see as an outbound caller ID on their RC application

    This is to prevent users to select other phone numbers as their outbound caller ID's.

    9 votes

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17. Please add the caller id name to the active park location buttons on a phone.

    Park location users would be able to see who is parked at that location

    7 votes

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18. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    20 votes

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19. Notify all users of received faxes thru desktop application

    All incoming faxes are currently emailed to all users at the same time. How do I have the desktop app notify all users at the same time that a fax has come in?

    2 votes

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20. Syncing Pipedrive contacts to the RC app

    Syncing Pipedrive contacts to the RC app

    2 votes

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