11801 results found
-
Ability to answer queue calls even if user/extension in on DND
Customer want to have a setup where the call is always routing to one person (our secretary), but if she's not available (either on a call or marked as DND), it fails over to someone else.
3 votes -
Wants to have a feature that to send email notification Caller id should display a name on the email notification for miss calls and voi...
...ce mail. Wants to have a feature that to send email notification
Caller id should display a name on the email notification for miss calls and voice mail2 votes -
Analytics remove length of all on the report
We need to able to customize the report to remove the KPI when downloaded on the performance report
1 vote -
On code and off code short cut
Wants to have an option not to go to the menu anymore and input the code only straight to the keypad right away to forward a specific call.
1 vote -
customer also want to check if we do have a feature where we can filter calls on deskphone or users
phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
1 vote -
A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.
When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.
1 vote -
Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom
applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.
7 votes -
Synchronize DND setting across App and Desk Phones
Synchronize DND setting across App and Desk Phones so that if someone sets DND on their desk phones it shows up on all other users desk phones that they have DND on. At present it only shows up in the App if you set DND in the App, and dos not show on desk phones.
25 votes -
Ability to add a contact from call history in RingCentral for Google
In RingCentral for Google (Chrome Extension), we would like have a button to add a contact in Google contacts or RC Contacts from the call history, like on RC Jupiter app.
3 votes -
Setting in the audio output to change it for a voicemail destination
It will be easy if there is a setting for the audio output that we can select so that the voicemail will play.
2 votes -
Group Membership showing Call Handling
It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.
1 vote -
block and report does not appear to function
When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
1 vote -
Own Tab Settings for caller ID
There should be own tab for settings of caller ID on the RC desktop app instead of going to Phone settings to change the caller ID.
1 vote -
Users will have a restriction that they can only send faxes from the app but cannot change anything from there
It would be better if there will be a feature that would restrict some users to change anything from the app but they can only send faxes through it.
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Custom role with company call recording to allow this access to be limited to certain departments
For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?
1 vote -
Edit option for custom status
In addition to the 3 main status options (Available, Do Not Disturb and Invisible), there is an editable status designation. This option has 6 defaults with a corresponding emoji (Out of office, In a meeting, etc.) or one can edit the phrase and emoji. None of the 3 I use are among the defaults so I need to retype and reselect an emoji every time I change my location. It would be nice if I could edit the default list to replace 3 given with ones I use so that process to change was a single mouse click.
8 votes -
for RC App to have the mark as all read feature like on the RC phone app
for RC App to have the mark as all read feature like on the RC phone app
4 votes -
Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar
It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
4 votes
- Don't see your idea?