11804 results found
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Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
10 votes -
Different Ringtone for Transfers
Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
4 votes -
Press zero to repeat company greeting
Press zero to repeat the company greetingAs of the moment when you press Zero after the company greeting it only routes you to the operator extensionZero dialing is only working when you're on a user/group greeting
4 votes -
BLF codes for users needs to be in the Admin portal
Configuring the HUD to put buttons on desk phones is non-functional, because you can't include numbers of people outside the RingCentral system, like cell numbers of field personnel. That requires programming the buttons on your desk phone manually.Once you program a single button manually, changes to the HUD will no longer populate buttons on your desk phone, which is the only way to find the BLF code for someone, that you need to add manually. When a new user is added to the system, a phone must be reset, to allow the HUD to populate the buttons to find their…
4 votes -
Voice Changer for RingCentral Phone/Desktop/Mobile/Web app
This new feature will allow the users to change their voice on RingCentral Apps into something else. We can also apply this feature on making phone calls / receiving calls.One best sample is to sound like a grandmother, robot, male, female, child, chipmunks and more..This is ideal during fun events, confidential calls, meeting and conference or a mystery shopper trying out the skills of their users on handling certain events or situation.
6 votes -
Capability to change the caller ID name of the main company number from the Main Super Admin's name to the Company Name when being used ...
...by a user to send fax internally/within the company.. It will be beneficial to the users since they can identify right away that the number is the main company and not the super admin.
1 vote -
Edit Other User LOB Dashboard
Edit Other User LOB DashboardWe are not able to edit the widgets or any information in the other user created dashboard on LOB. What the point of sharing a dash is for me when I can see everything but cannot edit it.
2 votes -
Using assigned number under different site as a caller ID
With this user extensions should not be manually assigned to a different site before the assigned number of that extension can be used as a caller ID name.
2 votes -
Poly E550 Expansion Module Limitiations
I have a bunch of Poly E550 phones I bought from Ring Central and I purchased the Poly Expansion module as well. Unfortnately, the expansion module doesn't really work because you can only add up to 48 total lines through Ring Central, although the module can include many more lines, up to like 100 or something much more. It is connecting just find with my E550 but because it's not on Ring Central as an expansion module option, it's not allowing me to use the full potential of the expansion module. Basically, the system is thinking I don't have it…
1 vote -
Import contact option in RC mobile app.
i need import button in app to import all my phone contacts into RC app
1 vote -
add possibility to manage status of auto call recording during account creating or globaly
Need to have possibility to manage status of auto call recording during account creation procedure or globaly. Btw, existing menu=>"Auto-Receptionist>General Settings>Enable Automatic Call Recording " looks similar to Global switch for On/Off but works different. So my proposal is to add On\Off to role template or add Global On/OFF for all account.
1 vote -
Direct transfer of contacts from Mobile to RingCentral App
I want to transfer some of my contacts on my mobile phone to RingCentral App Directly.
1 vote -
Feature request to have an option to be able to download the list of the block calls using the admin portal
It is useful if we need to manually check all blocked numbers and to have a hard copy of the List
1 vote -
Ability to add disconnecting tone on CISCO phone through RingCentral Configuration
Adding disconnecting tone on CISCO phone through RingCentral configuration so we know if call are disconnected. CISCO phone don't have it yet, hopefully RingCentral can add this feature so we have ways to tell if we lost the call already or not.
1 vote -
Limit Call Monitoring Permissions
When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.
8 votes -
DND visible on phone - on the physical phones
our firm uses actual phones (yealink) we are unable to see when someone is on DND and therefore we try to intercom them as well as send them calls. We need a way to see if someone is avaialble
7 votes -
Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...
... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call
2 votes -
Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as w...
...e need them.. Add us 1year of storage in Google Drive. It is my google drive, I have storage. Just let our files and recordings store for as long as we need them.
2 votes -
Option to automatically logout the use or member of the Call Queue Group when business hours end from RingCentral App without going in t...
...o the admin portal.. This will allow the manager to log off members that should not be taking calls in a call queue. This is faster t access on the RC app instead of going to the admin portal.
1 vote -
Exit group text
I was added to a large group text using my work phone number. I would like to be able to exit this group text.
2 votes
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