13024 results found
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Comment box for disclaimers of sort
to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax
1 vote -
Add the ability to forward call queue calls to announcement only
The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users
1 vote -
Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
18 votes -
Allow to configure two factor authentication method per user
It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.
7 votes -
Setup Multiple Voicemail Recipients
Setup Multiple Voicemail Recipients for Queue for the users to check the messages in RC App (desktop and mobile
9 votes -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
9 votes -
Other option in Call queue waiting time if member is unavailable
Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
Increase HUD and appearance feature to more than 100 extensions. At least 200.
I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.
7 votes -
Increase amount of members for simultaneous forwarding in a call queue.
Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.
22 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Unable to Conference with Two External Calls
We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It gives a busy signal instantly.To clarify, if we call an external phone number, then try to conference with a second external number, this does not work. However, if we call an internal extension, and then try to conference an external phone number, that works fine. If we call an external number and conference and internal number,…
27 votes -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
19 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
5 votes -
Option to restrict 1 user to view company contacts under admin portal
A customer requested this option to be integrated. The customer wants an option as admin user, to restrict 1 user to view company contacts. On their end, all of the users are on different places. The customer wants a user to not see the users on the account.
5 votes -
Use # and * in IVR to forward calls
A feature in the IVR menu to add an option when # and * in Default IVR Settings to select a call forwarding option to call queue, user extension, and message only extension
1 vote -
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by the user.
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.
1 vote -
Feature to forward the voicemail to a different platform such as Klara
instead of the VM being stored on RingCentral, another platform will handle the call and route directly to the platform's VM system. We are using Klara, if that helps.
1 vote -
Just keep ringing the mobile and desktop app
Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer
3 votes -
Increase SMS Logs in the Admin Portal to at least a year
Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
11 votes
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