9342 results found
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Option to have Volume Control for the hold and audio while connecting in Service Web
Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.
3 votes -
Only one sign in required for all RingCentral web sites
Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.
5 votes -
Parent control
There must be an option to control on every line from Admin user.
1 vote -
System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Free guest account to convert to paid
There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…
11 votes -
Add Paging Groups in RC App
We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?
14 votes -
Allow Visibility to see which templates are assigned to a user
As you cannot currently see what templates have been applied to a user you cannot see which settings are currently being managed for that user by template. This should be similar to the roles where you can see which one is applied
4 votes -
Extend the time to input an extension
The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
2 votes -
Ability to send a Scheduled Glip message
To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).
12 votes -
Option for the RingCentral App to not ring for MS Teams calls
Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.
2 votes -
Favorite Contacts in new app.
This currently exists in the RC Phone app, but does not exist in the new RC App for Windows. I use this feature constantly. I would like to be able to use only one app, but I need to continue use of RC Phone in order to access my favorite contacts. Also, why don't all of my contacts that are in RC Phone sync with RC App?
4 votes -
Fax confirmation with image
EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.
4 votes -
Show status icon for users in left column (like in RC classic)
Ring Central "Classic" would show the icon from a status next to the user name in the left hand column of the app. Hovering over the icon would show the status text (including custom status text). This is not implemented in the new Ring Central App.As we are all working remotely we find this was a good feature. I can tell if someone is simply "out of office", or even "Running" or "Having Lunch".This is NOT the same as DND, it conveys much more information and DND affects other behaviours too.Please re-implement this missing feature in the new Ring Central…
2 votes -
Feature that can Help Impaired Users / Customers to Use RingCentral (Blind)
Submit Feature Request in behalf of Customer Allyson - Customer said that she is blind so she cant utilize much RingCentral Customer ask if maybe there is feature that can help her to navigate/use the RingCentral then it will be great help for her
2 votes -
I want to work our analog fax machine without using OBI or ATA
This is a request raise by our customer and asking to work their analog fax machine without using OBI or ATA
3 votes -
Turn off call-cancelling keystrokes
A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss calling due to typing a message during an incoming call.
3 votes -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
2 votes -
Change fax subject line for fax to email
Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
3 votes -
Shared VM and Fax suggestion
Share faxes or voicemails amongst users within the same queue....without having to leave the RingCentral app. To be as specific as possible, make the incoming fax and voicemail section shareable across users, so if one user checks a voicemail it becomes marked as read to all users. If we're really shooting for the moon here add an automatic label denoting who checked that fax/voicemail with a timestap for accountability. Everyone being blasted by texts and emails for each incoming item doesn't really seem appropriate in a place of business. "Already Exists" was a bit of an exaggeration on my "RingCentral…
3 votes -
Additional RC App Team Settings
1) For an added ADmin to be able to remove members from the team2) to import a list of team members to be added It's hard to add/remove members if only team creator is able to do so, as they might not always be available. It's difficult to create a team with members in the 100s, if each email address needs to be entered manually. we have 600 users we need to add as members. there should be an eas-ier way to do this.
3 votes
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