11813 results found
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Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Fix multiple issues
The new feature to be able to more easily see the dial pad doesn't work. On my Windows PC, I cannot see the dial pad without this app being full screen (which is ridiculous) and when I get the cursor to grab what would normally be a bar for expanding or contracting a column it doesn't move anything.Make everything visible when the screen size is reduced.When I open the "Report an Issue" dialog box and complete the required question, the "Send" button is grayed out and has been grayed out since our company first rolled out this tool. (This isn't…
2 votes -
RC App Connected Contacts to include All Contacts folders
Now that we are trying to move fully to only the RC App on all devices including Mobile, Web, and desktops, all our Contacts are in a Microsoft account - so we use the "Connect to Microsoft" setting in the RC app, BUT it is only connecting to contacts in our Microsoft Contacts Default folder, not any of our other Contacts folders.We manage several Contacts folders to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. The RC App is not allowing us to connect to these other non-default folders…
13 votes -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
15 votes -
Being able to disconnect other person or line on a Merge/conference call
I would like to suggest to the developer to carry over the feature from the old app for the host of the call to be able to disconnect other people on the other line when we are on a conference or merged call especially when we are 3 people on the line and we are done talking to one person and wanted to disconnect that line. That this feature should be carried over into the new Big R App. This is one of the main features that I and my assistant and colleagues are using. This feature is not on…
8 votes -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
13 votes -
change ring music ring central for Google extension
Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention?Thank you
2 votes -
Quick Replies available to unparked emails
Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?
2 votes -
Desk Phone Forwarding - Call Logs
We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.
1 vote -
Incoming caller id will match the contacts added on the user when main number is dialed.
Incoming caller ID should appear as what is save on the user contact list on the user desk phone display screen when the main number is being dialed.The actual behaviors is when the direct number of the user is being dialed the save contact is showing on the display screen.Note: the actual caller is added on the contact list
4 votes -
ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/
BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP
5 votes -
Call Recording Notification via Email
would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs
20 votes -
Automatic Replies in Texts
Please consider adding automatic replies for texts, much like we have for voicemails and emails. When I go on vacation, I can set automatic replies so that if someone emails or calls me, they are reminded that I am on vacation. I would like the same functionality for texts. Being able to set up an automatic reply for my text messages that reminds my clients that I am on vacation after they text me would be very beneficial.
5 votes -
Muted Conversation Improvement
The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…
6 votes -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote -
Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website
Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.
4 votes -
Add Anker device support to headset controls
I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.
6 votes -
Allow Super Admin to view group messages in Ring Central
Team Chats in Ring Central should allow the Super Admin to monitor communications to ensure the banks liability is protected. The same way companies have access to employees emails to protect the company
6 votes
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